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Hotel Los Itzaes by 5th av

3.0 star property
Hotel Los Itzaes by 5th av offers a peaceful garden setting near Quinta Avenida, where guests can relax by the pool or venture to nearby beaches

Choose dates to view prices

This tranquil property sits just steps from Quinta Avenida, surrounding visitors with lush gardens and a refreshing outdoor pool. Guests can unwind in the spa tub, schedule a massage for extra relaxation, or rent bikes to explore Playa del Carmen Main Beach.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room Standard

Minibar, in-room safe, blackout curtains, soundproofing

Single Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Double Room Standard with View

Minibar, in-room safe, blackout curtains, soundproofing

Double Room Standard with View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for Triple Room Standard with View

Minibar, in-room safe, blackout curtains, soundproofing

Triple Room Standard with View

  • Sleeps 5

View all photos for Standard Room

Standard Room

Standard Room

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Deep-soaking bath
  • 59 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed
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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Los Itzaes by 5th av is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with ziplining, hiking/biking trails and skydiving.
Visit our Playa del Carmen travel guideOpens in a new window
Map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Yum Yum - ‬1 min walk
  • ‪Mercado Los Portales - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Burro Playero - ‬1 min walk

About this property

Hotel Los Itzaes by 5th av

Hotel near Quinta Avenida
Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are located near Hotel Los Itzaes by 5th av, which provides a terrace, a garden and a library. Active travellers can enjoy cycling at this hotel. Treat yourself to spa services, such as a body treatment or a massage. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business centre.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Continental breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), 1 meeting room and tour/ticket information
  • Luggage storage, a 24-hour front desk and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Los Itzaes by 5th av include thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Balconies, ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 15 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 10 for adults and USD 7 to 10 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ipanema

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Massage

Accessibility

  • No lift

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10, per pet, per day, plus a deposit of USD 100 per stay
Welcoming dogs only
2 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 7 to 10 for adults and USD 7 to 10 for children
  • Airport shuttle fee: USD 130 per vehicle (return)
  • Nearby parking fee: USD 15 per day (16 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per day
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen

Frequently asked questions

Does Hotel Los Itzaes by 5th av have a pool?

Yes, this property has an outdoor pool.

Is Hotel Los Itzaes by 5th av pet-friendly?

Yes, Hotel Los Itzaes by 5th av allows dogs (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 10 per pet, per day. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Hotel Los Itzaes by 5th av?

Check-in start time: 3 PM; check-in end time: 5:30 AM.

What time is check-out at Hotel Los Itzaes by 5th av?

Checkout is at noon.

Does Hotel Los Itzaes by 5th av provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 130 per vehicle applies.

Where is Hotel Los Itzaes by 5th av located?

Located in Downtown Playa del Carmen, this hotel is steps away from Mercado Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Reviews

Hotel Los Itzaes by 5th av Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 146 out of 227 reviews
Rating 8 - Good. 53 out of 227 reviews
Rating 6 - Okay. 15 out of 227 reviews
Rating 4 - Poor. 5 out of 227 reviews
Rating 2 - Terrible. 8 out of 227 reviews

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Everyone there is so friendly and helpful. The room was nice and very clean. Beds are comfortable and the air conditioning is very good. There is music from 5th but mostly you only hear the bass. The air conditioner sound masked it well. It was an overall awesome experience. I’d come back to this hotel!
Stayed 6 nights in Nov 2025

10/10 Excellent

Maiqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to cancun 5 times and this resort was definitely one of the best. The hotel feels newer and clean. Staffs were super friendly. There are multiple activities by the pool area including water volleyball, beach volleyball, bingo, iron man contests, etc… beach is spacious and not busy. We liked the towel system, you need to return your towel every time you leave so chairs are not occupied with unclaimed towels. The food was okay, not much variety each day but it was delicious.
Stayed 3 nights in Nov 2025

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the friendliness of the staff. Would definitely stay there again
Stayed 7 nights in Jul 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Location and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful hosts and a nice clean space. Good location.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was only one night stay, but it was amazing night truly comfortable nice people desk lady was really and helpful friendly I recommend this hotel 100%. I definitely stay at this place again.🙏🙏 5 ⭐️ of 5
Stayed 1 night in May 2025

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen.
Stayed 6 nights in Nov 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there
Stayed 9 nights in Nov 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and big rooms with plenty of space
Stayed 1 night in Sep 2023

8/10 Good

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities

Little hotel close to everything

Small little hotel, great location close to everything, very nice staff, the only shortfal, no elevators! Otherwise a little gem
Stayed 1 night in Jan 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life
Stayed 5 nights in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks!
Stayed 1 night in Jan 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained property, in a good location of center of the town but on a quieter side of Quinta Avenida, so there's not blasting music all day and night. Much quieter than other places we stayed at near Quinta avenida. Highly recommend the hotel for a good deal! Despite not being right in the beach, it is a quick <5 min walk to the beach.

10/10 Excellent

Aria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service
This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly.
Stayed 1 night in Jan 2025

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Los Itzaes Feb 2024

After reporting black,on our first evening, black mould, in our bathroom, was swiftly dealt with. The hot water was hit or miss and pressure was too. The staff were very friendly and most spoke English. The hotel room was cleaned daily. The hotel is attractively designed, despite no elevator. The rooftop pool is not an attractive feature and feels like an afterthought. Location is good with plenty of local eateries and close enough to Quinta Avenida and the beach. Several supermarkets were only a few blocks away - very walkable.
Stayed 10 nights in Feb 2024

10/10 Excellent

JIajiun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy access t beach, shopping areas, bus stations.

Our stay at Hotel Lis Itzaes in Playa del Carmen is fantastic! Room settings and size are exactly like the pictures on the website. The location is great because it's easy to walk to the beach, shopping areas, bus station, tour meeting stops, and even colectivo station. There are so many great restaurants nearby. Food from the street vendors outside of the hotel is tasty and affordable if you travel in a budget. The area is very safe day and night. You will see police cars patrol on street every 5 minutes. Also, hotel crew is amazing. However, if you are a morning person and go to bed by 8 pm, then you probably need ear plugs for a better sleeping. If I travel to Playa del Carmen again, I definitely will stay at this hotel because of its great location, convenience, and value of money.
Stayed 5 nights in Dec 2023

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable hotel

A very comfortable hotel, one block from the main 5th Avenue thoroughfare - near enough to stroll, yet far enough to not be bothered by too much noise/too many people. that said, there were a couple of night where music went on all night - not happy bunnies. The best part about the hotel was the rooftop pool, with plenty of loungers and tables/chairs/umbrellas - this was the highlight. There are a lot of restaurants, bars and supermarkets nearby - there's also a bank with ATMs for withdrawing cash. One grumble was that although there was a safe in the room, you had to pay MXN$500 for the locking mechanism. The receptionist trying to short-change us by giving us US$25 instead of the local currency - we declined as this would've meant a MXN$80 deficit. . .
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
Stayed 5 nights in Feb 2024

6/10 Okay

Darius

Liked: Staff & service
Good little motel a block from fifth ave. Nice simple pool on the roof with chairs and shower. A bit on the loud side with two motels/restaurants playing loud music but nothing like the bars a block away. Night shades help with all the street lights and the not so quiet a/c will drown out the music. So you can’t really sleep in any kind of quiet without earplugs. Room was clean, bathroom could use a deep clean. Overall, it shows its age and could use an update. Staff was super nice, friendly and helpful. No elevator sucked with two 50lb bags and carry on bags. Lots of coffee/bfast and restaurant options around. Close to Cozumel ferry, ADO bus terminal and taxis everywhere. Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep.
Stayed 3 nights in Feb 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel located real close to the quinta avenida.
Stayed 1 night in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place...
Stayed 8 nights in Apr 2025

6/10 Okay

JUAN

Disliked: Amenities, property conditions & facilities
No elevator. No coffee in the room. Very ordinary.
Stayed 1 night in Nov 2025

10/10 Excellent

Ricardo

I loved everything there, definitely going back to that hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! & was near everything!
Stayed 2 nights in Nov 2024