United States of America Honeymoon Holidays

Better communication about where to check in would have been helpful. When placing the reservation it shows Mandalay Bay. There was nothing in any messages, reservation confirmation that our actual room was at the "W". We walked all over Mandaly Bay to get checked in. Did so with my reservation confirmation number. Found the elevators and made it to level "60" but no room existed for our room number. After dragging our luggage all over, we finally asked for help from the "bell desk" and they pointed we had to walk across the casino? With more guided help from employees on the way, we eventually found the "W". Beautiful room and ammenities, but better communication would have gone a long way.

The ice machine on my floor 6 didnt work and I had to travel to the othier floors.

The booking came with nightly $75 room credit for food and beverages and a separate $20 drinks credit. When I checked in I had to check that this was on the reservation and they confirmed. They did not credit the amount and told me this could only be used at a specific restaurant even though to this day I have never been told. I asked specifically at check in if room service could be used and they said absolutely. I have stayed at this hotel several times and this has put me off from staying again. The food through room service and the restaurant at the pool was awful and the only reason I did not complain was because I thought most of the cost would be taken by the room credit. Avoid this hotel is my advice.

Clean and friendly

The booking came with nightly $75 room credit for food and beverages and a separate $20 drinks credit. When I checked in I had to check that this was on the reservation and they confirmed. They did not credit the amount and told me this could only be used at a specific restaurant even though to this day I have never been told. I asked specifically at check in if room service could be used and they said absolutely. I have stayed at this hotel several times and this has put me off from staying again. The food through room service and the restaurant at the pool was awful and the only reason I did not complain was because I thought most of the cost would be taken by the room credit. Avoid this hotel is my advice.

Clean and friendly

Better communication about where to check in would have been helpful. When placing the reservation it shows Mandalay Bay. There was nothing in any messages, reservation confirmation that our actual room was at the "W". We walked all over Mandaly Bay to get checked in. Did so with my reservation confirmation number. Found the elevators and made it to level "60" but no room existed for our room number. After dragging our luggage all over, we finally asked for help from the "bell desk" and they pointed we had to walk across the casino? With more guided help from employees on the way, we eventually found the "W". Beautiful room and ammenities, but better communication would have gone a long way.

The booking came with nightly $75 room credit for food and beverages and a separate $20 drinks credit. When I checked in I had to check that this was on the reservation and they confirmed. They did not credit the amount and told me this could only be used at a specific restaurant even though to this day I have never been told. I asked specifically at check in if room service could be used and they said absolutely. I have stayed at this hotel several times and this has put me off from staying again. The food through room service and the restaurant at the pool was awful and the only reason I did not complain was because I thought most of the cost would be taken by the room credit. Avoid this hotel is my advice.

Better communication about where to check in would have been helpful. When placing the reservation it shows Mandalay Bay. There was nothing in any messages, reservation confirmation that our actual room was at the "W". We walked all over Mandaly Bay to get checked in. Did so with my reservation confirmation number. Found the elevators and made it to level "60" but no room existed for our room number. After dragging our luggage all over, we finally asked for help from the "bell desk" and they pointed we had to walk across the casino? With more guided help from employees on the way, we eventually found the "W". Beautiful room and ammenities, but better communication would have gone a long way.

The booking came with nightly $75 room credit for food and beverages and a separate $20 drinks credit. When I checked in I had to check that this was on the reservation and they confirmed. They did not credit the amount and told me this could only be used at a specific restaurant even though to this day I have never been told. I asked specifically at check in if room service could be used and they said absolutely. I have stayed at this hotel several times and this has put me off from staying again. The food through room service and the restaurant at the pool was awful and the only reason I did not complain was because I thought most of the cost would be taken by the room credit. Avoid this hotel is my advice.