1/5 Terrible
Verified traveller
Travelled with partner
1 Aug. 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
Since the min I walked into the lobby i had a bad experience. after waiting in line for about 10 min an employee walks up to me and rudely tells me to just use one of the Khios to check in but I wanted to speak with someone in person, to make things easier I just did what the employee told me to do to move the line along since at this point it was out the door. The khios machine was not able to find my reservation after providing three types of ID and confirmation number it asked me to speak to a harra’s hotel associate. This meant getting back in that line that was now out the door. After finally talking to someone at the front desk they discovered that it was an issue with computer systems. After a long time I finally got a room in the 9th floor, at this point I didn’t care just wanted somewhere to rest and shower and get ready for my partner’s 21st birthday, so we head there. After about an hour of being there my girlfriend decided I o use the toilet and after flushing a ridiculous amount of toilet water started coming down from the ceiling, the water looked like was coming from one of the broken pipes from the floor above, this water stink it was the worst the color of it being brown and splashing everywhere, I hurried down to the lobby since no one was picking up the phone in the lobby, when I got to the lobby and explained what was happening they assured they would upgrade the room and give me my money back but till this day I’m still waiting for that, very disappointed
Stayed 2 nights in Jul 2021