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"Book the loft room for a family of 4 Room: table has a hole at the bottom (not lighted) and was not very visible. Was quite a hazard for us as we tripped over that same hole twice. Stairs for the loft may not be suitable for people with knee problems as it’s a bit narrow with no handle. Keep in mind before you book that you have sort your trash into the way they want it to be sorted (burnable and non burnable) or else you may be fined 15,000 yen. Food: food was not as impressive as another outlet of this chain. Breakfast options are Japanese or western, with the same menu everyday. So if you’re staying for more than 2 days, you will have no third option. Staff: rigid and not understanding. We booked this accommodation 9 months in advance but did not receive any message about meal plans or schedule, was put to a 7am slot of breakfast 5:30pm slot for dinner with no option to change as they were fully booked. We were definitely not too pleased with this arrangement. There is no coffee served during breakfast, yet we were prohibited to bring our own coffee into breakfast. We were told to get coffee from their lounge instead. When we did this on the second day, they confiscated our drinks that we’ve gotten from the lounge. Quite ridiculous honestly. We were not given the best attitude from the staff when this coffee incident happened. The staff rolled eyes at us, wow. "

"Had a really good stay here! The pictures online do no justice. Great location - amazing Mountain View’s from the room and dining spaces (better than in Hakuba), Very clean, amazing staff, good food! No regrets. They actually exceeded my expectations here! Would definitely return"

"Such a great and relaxing stay. The perfect place to return after a long day skiing. The Private tub on the balcony was fantastic. "

"Beautiful little place, run by sweet and helpful people. Great kitchen area too."

"This hotel is wonderfully situated between the foothills of the mountains and a river. However, it needs a serious upgrade. Stained chairs and carpets make guests feel uncomfortable"

"I hope this will get your attention: every time I tried to book this property for the night of that day. I tried several times, but it showed as "unavailable." So i booked another arrangement. But I received a confirmation in the middle of that night. I contacted the owners in the morning by phone and by email, but did not get a response. Same thing with Expedia. So I would like a refund, or a credit to stay there another day, as I am still in the area. I would appreciate a prompt response. Thank you"