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"Very clean, modern hotel with excellent service from the staff. The hotel shuttle to the ski areas in Hakuba was very convenient. The hotel shuttle even picked us up when we were shopping in town and could not catch an Uber or Taxi. The service was exceptional."

"Hotel was fantastic - location is ideal for snow access with one lift across the road (10 metres) and another two within a short walk. The runs at the resort at perfect for early beginners, but easily connect to the gondola for more experienced riders. Location is too far from restaurants to walk, a shuttle or taxi is required. We didn't mind, the food at the hotel was great and we preferred the excellent snow access. Staff were really helpful, picking us up from Hakuba Goryu and dropping us off on the way out. The food was really good - a few rotating buffets for breakfast including different types of eggs (scrambled, poached, boiled, omelette) and sides like bacon or pork or sausages. Dinner was wonderful each night - something different and Japanese plated for us along with a buffet selection or sides. Bathroom was small but serviceable, room size was otherwise good. I read some of the really negative reviews before coming and it made me incorrectly worried about the hotel - we had a great experience and I don't understand those reviewers at all. This was a great lodge like experience right on the snow."

"We loved our stay, clean & tidy room with a private ensuite. Host was lovely and helpful and an included continental breakfast was just what you needed to start the day"

"Amazing staff, blew away my expectations."

" Nice room Onsen ski storage breakfast Friendly staff"

"Great slice of cabin in the woods humble abode. Clean and warm. You will need a car with AWD and snow tires if visiting in the winter. Beware though, there are monkeys in the woods and they come out in the warm late afternoon. While they're incredible to see, they're smart so keep your food close, snap some pictures and steer clear of them. "

"Very friendly staff. Hotel lobby has lockers, luggage storage and a fire place. The room is good and has plenty of space. They told me the tap water is drinkable but it tasted funny."

"This "hotel" is one step above a hostel. It's basically a college dorm. The women's bathroom had 1 working toilet. Other 2 stalls said out of order. The beds were very uncomfortable and metal bed frames were very squeaky. 90% of the guests were under 25, at most. Two stars, 1 for breakfast was pretty good. 2 for location. "

"Clean rooms, friendly staff and overall amazing property! The amenities were wonderful! There are both private and shared onsens you can take advantage of, complimentary happy hour drinks and snacks, massage chairs, and a complimentary shuttle that you can reserve spots on to take you through the town and slopes! "