Check COVID-19 restrictions.

Find out moreOpens in a new window

Hotel Sierra Resort Hakuba

Photo gallery for Hotel Sierra Resort Hakuba

Featured image
Outdoor pool
Outdoor pool
Outdoor spa bath
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of Hotel Sierra Resort Hakuba

Hotel Sierra Resort Hakuba

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Hakuba-Mizubasho-Onsen, Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301

Explore the area

  • Popular LocationTsugaike Ski Resort2 min drive
  • Popular LocationMaeyama Hyakutai Kannon3 min drive
  • Popular LocationHakuba Iwatake Ski Resort3 min drive

Choose dates to view prices

About this area

Hakuba

Located in Hakuba, Hotel Sierra Resort Hakuba is in a rural area and in the mountains. Tsugaike Ski Resort and Hakuba Iwatake Ski Resort are worth exploring if an activity is on the agenda. Spend some time exploring the area's activities, including skiing and a ski shuttle.

What's nearby

  • Tsugaike Ski Resort - 2 min drive
  • Maeyama Hyakutai Kannon - 3 min drive
  • Hakuba Iwatake Ski Resort - 3 min drive
  • Hakuba Norikura Onsen Ski Resort - 5 min drive
  • Happo One Sakka Ski Lift - 7 min drive

Getting around

  • Hakuba Station - 5 min drive

Restaurants

  • Gravity Worx - 5 min drive
  • Gravity Worx - 5 min drive
  • YAMAYA - 6 min drive
  • Ohyokkuri - 6 min drive
  • Izakaya Kaz - 6 min drive

About this property

Hotel Sierra Resort Hakuba

4-star hotel, walk to Hakuba Valley Ski Area
This smoke-free hotel features a restaurant, a spa tub and concierge services. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, limo/town car service and free newspapers are on-site. All 74 rooms boast deep soaking bathtubs, and offer free WiFi and pillowtop beds. DVD players and fridges are standard, as are LCD TVs with cable channels.
Hotel Sierra Resort Hakuba offers 74 forms of accommodation with DVD players and a safe. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and toilets with an electronic bidet.

This Hakuba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service
  • Ski shuttle nearby

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–9:00 AM
  • 1 restaurant

Things to do

  • Karaoke
  • Hot tub

Family friendly

  • DVD player
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch LCD TV
  • TV channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 8000.0 per night.
Cots (infant beds) are available for JPY 1500.0 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: JPY 1500.0 per night
  • Rollaway bed fee: JPY 8000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, American Express, Diners Club and JCB International; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 60 out of 84 reviews
5 - Excellent 71%
Rating 4 - Good. 20 out of 84 reviews
4 - Good 24%
Rating 3 - Okay. 3 out of 84 reviews
3 - Okay 4%
Rating 2 - Poor. 1 out of 84 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 84 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast
Stayed 4 nights in Jul 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific resort with service to match
Great well keot facility
Stayed 2 nights in Dec 2019