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In-room safe, desk, free WiFi, linens
In-room safe, desk, free WiFi, linens
In-room safe, desk, free WiFi, linens
In-room safe, desk, free WiFi, linens

Guest reviews

4.7 out of 5 Exceptional
3 reviews
Guests rated this property 5.0/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Restaurant
Bar
Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationHakuba Mini Train Park10 min walk
Popular LocationHappo-one Adam Gondola10 min walk
Popular LocationHakuba Ski Jumping Stadium18 min walk

Choose dates to view prices

  • Economy Twin Room

    Room amenities

    • 17 sq m
    • Sleeps 2
    More detailsEconomy Twin Room
  • Standard Twin Room

    Room amenities

    • 22 sq m
    • Sleeps 2
    More detailsStandard Twin Room
  • Standard Japanese Triple Room

    Room amenities

    • Sleeps 3
    More detailsStandard Japanese Triple Room
  • Standard Japanese Quad Room

    Room amenities

    • Sleeps 4
    More detailsStandard Japanese Quad Room
  • Quadruple Room

    Room amenities

    • 31 sq m
    • Sleeps 4
    More detailsQuadruple Room
  • Standard Double Room

    Room amenities

    • 20 sq m
    • Sleeps 2
    More detailsStandard Double Room
  • Superior Triple Room

    Room amenities

    • 31 sq m
    • Sleeps 3
    More detailsSuperior Triple Room
  • Superior Quadruple Room

    Room amenities

    • 33 sq m
    • Sleeps 4
    More detailsSuperior Quadruple Room

About this area

Hakuba

Phoenix Hotel is located in Hakuba. Hakuba Valley Ski Area and Happo-one Adam Gondola are worth checking out if an activity is on the agenda. Spend some time exploring the area's activities, including skiing, snowboarding and ski runs.
View map
Popular Location

What's nearby

  • Hakuba Mini Train Park - 10 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Hakuba Ski Jumping Stadium - 18 min walk
  • Hakuba Olympic Museum - 5 min drive
  • Hakuba Iwatake Ski Resort - 8 min drive

Getting around

  • Hakuba Station - 8 min drive

Restaurants

  • Hindi Momo - 19 min walk
  • ごはん屋ふきのとう - 3 min drive
  • 花舎 - 3 min drive
  • 居酒屋くう - 3 min drive
  • 絵夢 - 3 min drive

About this property

Phoenix Hotel

3.5-star hotel, walk to Hakuba Valley Ski Area
Along with a restaurant, this smoke-free hotel has a bar/lounge and concierge services. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and free train station pick-up. Additionally, laundry facilities, tour/ticket assistance and free train station drop-off are on-site. All 13 rooms provide conveniences such as fridges and electric kettles, plus complimentary wireless Internet access and flat-screen TVs with DVD players. Guests will also find room service (during limited hours), hairdryers and safes.
Phoenix Hotel offers 13 forms of accommodation with DVD players and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include bathrobes, toilets with an electronic bidet, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free return train station shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle on request, at scheduled times

Food and drink

  • Free continental breakfast available daily 7 AM–9 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • DVD player
  • Laundry facilities
  • Fridge

Conveniences

  • No lifts
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Linens

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Fridge

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Train station shuttle service is available on request from 7:00 AM to 10:00 PM
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: JPY 16900 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Property registration number 第H20 19−6号

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property

Property is also known as

Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

Can I cancel my reservation for free at Phoenix Hotel and receive a full refund?
Yes, Phoenix Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Phoenix Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Phoenix Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Phoenix Hotel?
Self-parking is free at this property.
What time is check-in at Phoenix Hotel?
Check-in begins at 4 PM.
What time is check-out at Phoenix Hotel?
Checkout is at 10 AM.
Does Phoenix Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of JPY 16900 per person, one-way, applies.
Where is Phoenix Hotel located?
Situated in Hakuba, this hotel is within a 15-minute walk of Hakuba Valley Ski Area and Happo-one Adam Gondola. Happo Information Center and Hakuba Mini Train Park are also within 15 minutes.
4.7
Exceptional
3 reviews
5 - Excellent
2
4 - Good
1
3 - Okay
0
2 - Poor
0
1 - Terrible
0

5.0/5

Cleanliness

5.0/5

Staff & service

5.0/5

Amenities

5.0/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and close to the snow
Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017

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