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4.7 / 5Exceptional
3 reviews


  • Free WiFi
  • Breakfast included
  • Free parking
  • Restaurant


What's nearby

  • Popular Location
    Happo Information Center
    9 min walk
  • Popular Location
    Hakuba Mini Train Park
    10 min walk
  • Restaurant
    Hindi Momo
    19 min walk
  • Restaurant
    3 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Economy Twin Room

    Room Amenities

    • Sleeps 2
    More details
  • Standard Twin Room

    Room Amenities

    • Sleeps 2
    More details
  • Standard Japanese Triple Room

    Room Amenities

    • Sleeps 3
    More details
  • Standard Japanese Quad Room

    Room Amenities

    • Sleeps 4
    More details
  • Quadruple Room

    Room Amenities

    • Sleeps 4
    More details
  • Standard Double Room

    Room Amenities

    • Sleeps 2
    More details
  • Superior Triple Room

    Room Amenities

    • Sleeps 3
    More details
  • Superior Quadruple Room

    Room Amenities

    • Sleeps 4
    More details

About this area


Phoenix Hotel is located in Hakuba. Hakuba Valley Ski Area and Tsugaike Ski Resort are worth checking out if an activity is on the agenda.

Popular Location

What's nearby

  • Happo Information Center - 9 min walk
  • Hakuba Mini Train Park - 10 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Wadanonomori Church - 11 min walk
  • Happo One Sakka Ski Lift - 13 min walk

Getting around

  • Hakuba Station - 3 min drive


  • Hindi Momo - 19 min walk
  • Nonjae - 3 min drive
  • ごはん屋ふきのとう - 3 min drive
  • 花舎 - 3 min drive
  • 絵夢 - 3 min drive

About this property

Phoenix Hotel

3.5-star hotel, walk to Hakuba Valley Ski Area
Along with a restaurant, this smoke-free hotel has a bar/lounge and concierge services. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, laundry facilities, tour/ticket assistance and free train station pick-up are on-site. All 15 rooms provide conveniences such as fridges and electric kettles, plus complimentary wireless Internet access and flat-screen TVs with DVD players. Guests will also find room service (during limited hours), hairdryers and safes.
Phoenix Hotel offers 15 forms of accommodation with DVD players and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include a complimentary bathrobe, toilets with an electronic bidet, complimentary toiletries and a hairdryer.
This Hakuba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Free local area shuttle
Free return train station shuttle

Food and drink

Free continental breakfast available daily 7 AM–9 AM
1 restaurant
1 bar
Room service available

Family friendly

Babysitting/childcare (surcharge)
DVD player
Free local area shuttle
Laundry facilities


No lifts
Vending machine

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken



Smoke-free property

Room amenities




Electronic bidet
Free toiletries
Toilet paper


DVD player
flat-screen TV

Food and drink

Electric kettle





Check-in time starts at 4 PM
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

  • The front desk is open daily from 7 AM - 10 PM. <br />
  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Diners Club
JCB International
American Express

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: JPY 16900 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Property registration number 第H20 19−6号

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc.). Additionally, accommodation proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.


5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!

Stayed 8 nights in Feb. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and close to the snow

Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!

Stayed 7 nights in Feb. 2018

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).

Stayed 4 nights in Dec. 2017

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