Treehouses in Mexico

"so except for the airport shuttle to and fro from the resort which was done by mexico travel solutions everything was great. they didnt wait for us we paid extra abd in the end i had to do uber"

"Excellent food and staff. Rooms feel outdated but minor detail. All in all great place "

"Clean room, friendly staff"

"Everything was great as always"

"Very good"

" Hotel was old bathroom had mold "

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Good beach view. Everyone was very kind and attentive. Clean room. "

"Buffet Food was not good, restaurant portions were way too small, beach had too much seaweed."