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"Check in process was smooth and convenient. Odalys at the Expedia check-in counter accommodated early check-in and helped us with reservations of restaurants and everything we needed throughout the trip. This property is one of the best all inclusive we’ve ever been to, from staff and services to drinks and food. But the party scene here is unmatched to anything we have ever experienced. Perhaps that’s why this place attracts the best crowd from around the world, super respectful and social / friendly people come to this resort. Thank you for the amazing time, we will be back soon "

"We stayed by the beach, would like to thank Armando and Daisy for excellent service. They both were very attentive to our needs. The hotel needs a bit of TLC. The food was excellent at the buffet. The restaurants need a little help. Stayed for 10 days. 02/2026"

"The pools and the staff were excellent. The staff were very welcoming and fun, getting people involved in the activities was great and not weird or pushy. The room was clean, but the bathroom looked like it had been only partially remodeled. The mirror was peeling and you had to really maneuver the sink faucet to get it to shut off but the shower was very nice! The food was not fantastic, but not bad. I have a dairy allergy so my options were more limited, but for the most part I was able to find decent options at every meal. Aside from the minor cosmetic things, it was overall a really great stay. "

"The food was mediocre. "

"This is a beautiful resort and the staff were all extremely friendly and helpful."

"Convenient location to the cancun airport, comfy beds, what you would expect from a Hyatt!"

"We had an ocean view and a corner room. It was spacious, clean, and comfortable! The staff were amazing—from the housekeepers to the bartenders and waitstaff they were friendly and helpful. We enjoyed the beach and the pool both—very attentive staff at any location. The restaurants were 5 star. We will return to Secrets the Vine!!"

"Excellent experience "

"Very nice beach side..plenty pof lounge chairs"