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"It has luggage's storage. The room is nice & clean, and the counter workers suggest some information for you."

"Book the loft room for a family of 4 Room: table has a hole at the bottom (not lighted) and was not very visible. Was quite a hazard for us as we tripped over that same hole twice. Stairs for the loft may not be suitable for people with knee problems as it’s a bit narrow with no handle. Keep in mind before you book that you have sort your trash into the way they want it to be sorted (burnable and non burnable) or else you may be fined 15,000 yen. Food: food was not as impressive as another outlet of this chain. Breakfast options are Japanese or western, with the same menu everyday. So if you’re staying for more than 2 days, you will have no third option. Staff: rigid and not understanding. We booked this accommodation 9 months in advance but did not receive any message about meal plans or schedule, was put to a 7am slot of breakfast 5:30pm slot for dinner with no option to change as they were fully booked. We were definitely not too pleased with this arrangement. There is no coffee served during breakfast, yet we were prohibited to bring our own coffee into breakfast. We were told to get coffee from their lounge instead. When we did this on the second day, they confiscated our drinks that we’ve gotten from the lounge. Quite ridiculous honestly. We were not given the best attitude from the staff when this coffee incident happened. The staff rolled eyes at us, wow. "

"Great location right next to the train station and easy to access train, and local tram and buses. 30 mins walking dustance to the Zenkoji temple or a quick bus ride. The hotel is a big one and the staff was very helpful to our requests. There are lots of restaurants and shops around the hotel."

"Great location. Near train station and walkable to restauranrs, stores and attractions. Basic breakfast, but good. Awesome staff. "

"Free breakfast was excellent. Check in easy. Spacious room for family of 4. Very near to railway station."

"The hotel delivers what you pay for — expect nothing else. Nevertheless, it could be better, a lot better. Also, the staff, for the most part, were great, but there were a few who were not. I did not enjoy my stay at all. Especially with so many options around, I would have happily chosen another one."

"The JAL hotel is wonderfully located in Nagano city, only a few blocks walk to the train station. A full and large Breakfast is available everyday on the top floor for amazing views of the surrounding mountains. Rooms are quite spacious. There are many restaurants in the nearby area to choose from every night. Nagano is a wonderful city to visit in Japan as it’s much less crowded than places like Tokyo or Osaka. The direct bus to the snow monkeys from the station was a tremendous experience, as you get to see the snow monkeys in their own environment."

"Great hotel in central location and lovely onsen. "

"perfect for a couple nights while snowboarding at the ski hills nearby! the lovely lady, who i’m assuming is the owner, was just the sweetest lady. she was more than happy to help us sort out transportation around town and to the ski hill, make dinner reservations for us, and drive us to the shipping outlet to ship our bags to the airport. i would absolutely recommend, and i will definitely be back! "