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"When checked in, the iPad doesn’t work while typed in my information. That is your only way of check in and out, it should have been check daily are they working properly or not. Apart from that room is what you need for a night stay. There only one towel each. Face towel would have been helpful."

"Lovely hotel, friendly staff even got my room upgraded, bed was so comfortable, great location, would definitely recommend."

"The room was clean and spacious with a view. Breakfast options were plentiful. The location is convenient for access to central London"

"yes"

"Clean room, staff and breakfast was good"

"Our experience was almost perfect had mine and my son’s casual but clean attire had not been questioned when requesting to dine at Hells Kitchen restaurant. We were initially asked to “go and change” which I found insulting but, after staff and management discussions, we were accepted into the establishment. I found this to be humiliating, especially in front of my 13 y/o son, this is not what one would expect in the year 2026. Had it not been something my son wanted to experience, I would have walked and not given the FOH staff the pleasure of judging or vetting us. I have to add that, when we were actually dining, the waiting staff were exemplary. Everything else about the hotel was perfect."

"Clean room, nice staff, center located ( excellent!!), good breakfast. Definitely would stay there again!"

"Room a bit shabby for the price and no 3rd bed initially which should have been included"

"Great location. Hotel is very dated, needs more plug sockets if nothing else but like going back in time. Very clean. Service not great in any part though."