Gab location with Bayswater station and the high street across the road and the high street Booked a twin room on the first floor. Not the best first impression as the corridor was tired and panels were missing from the ceiling. Room was small but given the style of this hotel that was to be expected. Window opened but we had to prop it. Air con working. Twin beds were very slim. Bathroom was very small and shower temperature control was broken but we managed to get it okay enough to use. Room was clean enough. There is a restaurant outside but it didn't prove too noisy. Overall a basic hotel but okay for a short stay . Price was good and we decided if you want the Ritz you have to pay for it.
The bed sheet was dirty and you could not stand upright in the bedroom. When getting up you had to duck the head, because the ceiling was very low. Otherwise it was ok for one night if you do not have many Claims.
we had a good experience apart from a mix up when we went for breakfast we signed our bill only to find the next day we were asked to go to reception regarding this to be told we were not required to do anything. we then received a letter asking us to go to reception which we did and gave details of our visa card, we were not asked for this when we arrived. We then received a phone call only half way through this conversation someone interrupted to say there was no problem. Our friends who were staying in a superior room were disappointed to see that the only difference between the rooms were they were on the 17th and we were on the 10th.
from the moment we walked into the hotel throughout our 2 week stay we were treated as 5 star guests by all. perfectly located between Paddington and Bays water. we had lost our camera on day one in a cab and not only was the cabby honest but also the hotel bell man in relaying a message that it had been found,which started the trust tone from day one. like all rooms in London in a converted Victorian area,small but cozy with ample storage,very clean with turn down service each night.every staff member greeted us with a smile,when saying goodbye it was as if we were leaving family. I honestly can't find one thing to complain about my entire stay and really feel this hotel should be voted #1 for the area. I frequent London often and have stayed in a few misleading places but I can assure you this hotel was in no way that.I for one will return
Spent 6 days, may come back, although I try different places.
The room was spacious, the staff was very friendly.
The location is great - between Queensway and Lancaster Gate, across the street from Hyde Park.
The only con is the wi-fi system - a new password every 8 hours... OK. But then let's have better reception everywhere.
This lively residential and business area borders Hyde Park and Kensington Gardens where you can stroll along canalside streets and check out the houseboats and historic Victorian homes. Plentiful shopping opportunities exist at Queensway and Oxford Street. Paddington Station, a 19th century building, provides a gateway to towns in the west of England, including Oxford, Windsor, Bath and Bristol.