We stayed here as we were eating out with the family at the Shard. The hotel is well placed for the Southbank. The reception is operated by staff using tablets, who have a work table base but who move to the guest rather than the reverse - nice touch. Room was clean and quite spacious offering some complimentary soft drinks as well as tea/coffee. Breakfast buffet was well supplied. Would certainly stay here again. Only issue was the aircon seemed unable to cool the very well
We had an overnight stay here Saturday. Upon arrival we were kindly upgraded to an executive room which
boasted a balcony giving an excellent view across London. The bed was very comfortable & shower facilities very good. The hotel staff were all friendly and helpful. I am a coeliac so I had to check that they could deal with a gluten this safely in the restaurant. They produced an excellent evening meal including gluten free bread that was as good as I have ever had. A buffet style breakfast was equally well done with plenty of choice.
All in all it is very difficult to fault the facilities or the service in this hotel & would have no hesitation in staying there again.
Traveller from Chelmsford
With culture and restaurants in the immediate Blackfriars and Southwark areas; the latest events on the famed South Bank and …More
We stayed for 10 days with two kids at the hotel. The service is good, there are videogames to keep busy the kids while in the hotel, the staff was particularly nice, specially Geraldine Inocente at the counter, Tommaso the italian at the bar and Nicolas the ecuatorian at the restaurant.
It is walking distance to many interesting places.
The citizenM is different from most hotels. The reception/seating/breakfast area is comfortable and airy and feels very modern. The rooms are a bit small but the features make up for this. In our double room the bed went wall to wall in front of the window and the bathroom was contained in a perspex, glass and chrome bubble within the rectangular room. It felt fun and quirky. Lights, curtains, TV etc were all operated by a tablet PC (although we did find the TV remote so we weren't obliged to use the tablet all the time).
The least satisfying moment of the trip happened at the very start - which from the hotel's POV is not great as you don't get a second go at first impressions. The issue is that the check in process is designed to be a self-serve event using terminals near the front door, but the fact that I had booked two rooms caused confusion meaning we had to rely on the hovering staff (like the minder at the supermarket self checkout section) to tell us how the system would have used two slightly different mangled versions of my name for the two rooms. In the confusion we weren't offered an extra key for the room (which we needed) and my attempt to pay for breakfast seemed to have gone through, but by next morning it turned out not to have. If they are going to have staff hanging around at check-in why can't they just do the check-in? A small issue maybe, but a blot on an otherwise very enjoyable stay.
The South Bank on the River Thames is one of the capital's foremost cultural hubs. Stroll along the Queen's Walk and take in views of London's most famous landmarks, like the London Eye and the Houses of Parliament. The Southbank Centre, one of the largest arts centers in the world, hosts concert and theater events at eminent venues including the National Theatre and the Royal Festival Hall.