From the moment you walk in the door you are treated well, they knew who we were an always welcomed us back asking about our days out in the City. The staff was accommodating in organizing dinners and other outings. The room was comfortable, clean, quiet and had lovely amenities. The bar in the lobby was a great stop for us in the evenings with a fun selection of unique cocktails along with the classics and several beers.
During the typical rainy days of London the hotel had umbrellas we could use if we chose and were always willing to assist with a taxi or car if needed.