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"Our room was extremely dark! How do you pay for an upgraded king room and get zero natural light??? Weird! The location was great or what had planned or our stay, but the room was very disappointing! The staff "greeting" near the escalators on street level could be more helpful and friendly."

"It was ok"

"Had the best stay! The staff were very friendly and made the experience even better. Would definitely recommend."

"Room was clean but barren Carpet in hallways dirty/stained Lobby beautifully maintained good vibe Location excellent "

"The breakfast bar was pretty hard core! Omlette station, hot items, bread/toast/pastries, cereals, yogurt & fruit- this was big & plentiful. Excellent value! Location cant be beat! Right outside Tower Bridge, bus stop to all major attractions near by, tube near by... this hotel can be very local. The bed was gorgeous!! Curtains were heavy enough to block out light for a deep restful sleep. Cannot hear any noise from outside- best sleep I've had in months!"

"Location good"

"Everything about the hotel itself was great—clean, comfortable, and well-maintained. However, there was an issue with the booking through Expedia, as the hotel had not received our reservation. Because of this, we had to wait until the standard check-in time, even though we had requested an earlier check-in. This caused some inconvenience, but overall the stay itself was pleasant."

"The shower was small and tricky to navigate."

"This hotel is a little off the beaten track for me as I normally stay close to Fitzrovia in London. However, I wanted a hotel with a gym / pool, and this was situated an easy walk away from Westbourne Park underground station (a few stops on from Great Portland Street station). And what a pleasant surprise I had. This is a funky, fresh hotel with brilliant facilities. My room was a great size and included a small kitchen. The air con in my room was excellent and the gym is good enough for a solid workout. Added to this was a cinema room and pool (neither of which I used) and a fabulous canal side restaurant (the rolled lamb belly was unbelievable). This was all topped off by EVERY single member of staff being kind and considerate. If you want a hotel that is a corporate chain - this is not for you. If you want great facilities in a relaxed, non pretentious atmosphere, this is worth a go."