Surbiton Hill Hotels, London

"Clean room. Friendly staff. Walkable distance from Earl’s Court and Olympia "

"A Room with a View, But Lacking Comfort ​We booked The Tower Hotel by Thistle for a double celebration: my wife’s 40th birthday and our six-year-old daughter’s first trip to London. While the location provided unforgettable memories, the hotel itself is heavily dated. ​The Positives: ​Views & Location: The absolute highlight is the unbeatable location and the breathtaking view of Tower Bridge from our window. ​Generous Space: Our family room was surprisingly large for the city centre. ​Comfort for Children: The pull-out bed for our daughter was a full double, which she found incredibly comfortable. ​Service: The staff were genuinely friendly. ​The Negatives: ​Stifling Temperatures: The room was far too warm, as the air conditioning is centrally locked at 25°C. When we queried this, reception simply handed us a plug-in fan. ​Poor Sleep Quality: Sleep was further hampered by an uncomfortable main bed and hopelessly flat pillows. ​Lack of Plugs: There are zero plug sockets near the bed for charging devices. ​Archaic Bathrooms: The bathroom desperately needs modernising. It features separate hot and cold taps rather than a mixer, and an old-fashioned rubber plug on a chain. ​The Verdict: If you book purely for the iconic views, spacious rooms, and brilliant location, it delivers. However, if you value a good night's sleep and modern comforts, this property leaves a lot to be desired."

"Fantastic hotel and location, rooftop bar is comfortable with a DJ playing, the staff were excellent in every department. Food was great too. Room was clean and well stocked."

"Our first time staying in this hotel. Location was excellent for access to central London and tourist sites and for Waterloo Station. We were very lucky to be upgraded to a room with a great view of Big Ben and the Houses of Parliament."

"Great stay at this hotel"

"Great hotel to stay at if you have a. Early flight out of Terminal 2. "

"The room was clean but very dated. Notable problems included a poor shower (the bath ran at the same time). The room had no opening windows, which made it stuffy and as the aircon didn't seem to cool, this didnt help. Also the aircon was load, making sleep difficult if you want air! We paid for the breakfast which was ok, seemed a little over priced as there was not much choices. The 2nd morning's breakfast was chaotic and we had to wait. Staff are friendly and helpful. "

"Small room but good location "

"Amazing staff, clean and large room. "