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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Novotel London West

Photo gallery

Featured image
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Novotel London West

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Restaurant
  • Gym
  • Business Services
  • Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationEventim Apollo7 min walk
    Popular LocationKensington High Street15 min walk
    Popular LocationWestfield London Shopping Centre12 min drive
    AirportLondon (LHR-Heathrow)29 min drive

Choose dates to view prices

  • Superior Room, 1 Queen Bed with Sofa bed

    4.1/5 guest room rating

    Room amenities

    • 19 sq m
    • City view
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More details
  • Executive Room, 1 Queen Bed

    4/5 guest room rating

    Room amenities

    • 19 sq m
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Superior Twin Room, 1 Single Bed

    4.2/5 guest room rating

    Room amenities

    • 19 sq m
    • City view
    • Sleeps 2
    • 1 Single Bed
    More details
  • Premium Room, 1 Queen Bed (Executive)

    4.5/5 guest room rating

    Room amenities

    • 19 sq m
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Superior Twin Room, 2 Single Beds (Accessible)

    5/5 guest room rating

    Room amenities

    • 23 sq m
    • City view
    • Sleeps 2
    • 2 Single Beds
    More details

About this area

London

Located in London's Hammersmith neighbourhood, Novotel London West is in the city centre and near a metro station. Eventim Apollo and Buckingham Palace are cultural highlights, and travellers looking to shop may want to visit Westfield London Shopping Centre and Harrods. Enjoy an event or a match at Wembley Stadium, and consider making time for London Eye—a top attraction that's not to be missed. Guests love the hotel's convenience for public transportation: Hammersmith Station is 6 minutes on foot and Barons Court Underground Station is 8 minutes.
Popular Location

What's nearby

  • Eventim Apollo - 7 min walk
  • Kensington High Street - 15 min walk
  • Stamford Bridge Stadium - 7 min drive
  • Westfield London Shopping Centre - 12 min drive
  • Kensington Palace - 12 min drive

Getting around

  • Hammersmith Station - 6 min walk
  • Kensington (Olympia) Station - 13 min walk
  • Heathrow Airport (LHR) - 29 min drive

Restaurants

  • Artisan — 1 min walk
  • Aroma — 1 min walk
  • Villagio - 4 min walk
  • Latymers - 4 min walk
  • The Melody - 5 min walk

About this property

Novotel London West

4-star London hotel in Hammersmith, walk to Eventim Apollo
2 restaurants, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service and a business centre. All 630 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and TVs with cable channels. Guests will also find iPod docking stations, 24-hour room service and minibars.
Novotel London West offers 630 forms of accommodation with iPod docking stations and minibars. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 84.00 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking

Food and drink

  • English breakfast available for a fee daily 6 AM–10:30 AM: GBP 17.50 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 33 meeting rooms
  • Business centre
  • Computer station
  • Conference space (53820 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Bathtub or shower
  • Hairdryer

Entertainment

  • TV channels
  • iPod dock
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:00 AM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 9 November 2020 to 31 March 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 84.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Frequently asked questions

Can I cancel my reservation for free at Novotel London West and receive a full refund?
Yes, Novotel London West offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel London West cancellation policy on our site for more details about any exclusions or requirements.
Is Novotel London West pet-friendly?
Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night.
How much is parking at Novotel London West?
Self-parking is available for GBP 84.00 per day. Limited spots are available.
What time is check-in at Novotel London West?
Check-in is from 2 PM - 5:00 AM.
What time is check-out at Novotel London West?
Checkout is at noon.
Where is Novotel London West located?
Located in Hammersmith, this hotel is within 1 mi (2 km) of Eventim Apollo and Westfield London Shopping Centre. Kensington Gardens and Hyde Park are also within 3 mi (5 km). Hammersmith Station is 6 minutes by foot and Barons Court Underground Station is 8 minutes.
3.9
Good
Rating 5 - Excellent. 330 out of 999 reviews
5 - Excellent 33%
Rating 4 - Good. 402 out of 999 reviews
4 - Good 40%
Rating 3 - Okay. 166 out of 999 reviews
3 - Okay 17%
Rating 2 - Poor. 64 out of 999 reviews
2 - Poor 6%
Rating 1 - Terrible. 37 out of 999 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, room comfort
Sad face IconDisliked: Property conditions & facilities
Dated but does the job
We stayed during lockdown so it was very empty but the staff were helpful. Rooms fine and functional but very dated.
Stayed 1 night in Nov 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Loved our time here! Staff were so friendly! Hotel was so clean
Stayed 2 nights in Oct 2020

4/5 Good

Stayed 2 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alicja is a true star!
My husband needed cancer treatment at Charing Cross Hospital so i booked the closest hotel - Novotel London West. I didn’t really think about it, just did it. What a fabulous surprise it was to be greeted by Alicja. From the start of our stay to the end, Alicja ensured our every need was taken care of. My husband was understandably anxious about the treatment. Alicja organised the taxi to get him to the hospital, offered me any assistance I required (I am disabled with progressive multiple sclerosis), and have mobility issues. I received breakfast to my room both mornings, and housekeeping supplied extra towels and water for us, when my husband returned from the hospital with a catheter. You have a wonderful member of the team with Alicja! We cannot thank her highly enough for all the care and help she gave us.
Stayed 2 nights in Sep 2020

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