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"The staff was very helpful and made a great effort to help with any accommodations we had. The hotel had plenty of amenities including laundry machines, a spa, restaurant, attached mall, etc. "

"good "

"The room is clean and the staff is nice."

"Amazing rooms, great service, right in the heart of wonderfully chaotic Shinjuku. Loved staying here. "

"Always satisfied. I love the convince. So close to the terminal 3 as I can walk with 10 minutes or so when I have small luggages. If you have baggage, you better use shuttle bus. Bus departs from Terminal 1 Bus stop No 16, and Terminal 2 Bus stop No 25. both on the ground floor (1F in Japan) at December 2025. The staff including cleaners and shuttle bus staff are efficient and professional. Rooms are quite spacious, clean and comfy. Restaurants has seasonal beautiful dishes. This Tobu hotel has a drug store and a lovely convince store which selling alcoholic/ non alcoholic drinks and food like Onigiri, noodles etc as well as lovely Japanese gift. I recommend this hotel to any kind of person or group. Thanks for a nice stay 🙏"

"Our first room was awful and depressing with nowhere to put our clothes and luggage. But they moved us to a new room(for a fee which was justified) and it was wonderful. We even had two bathrooms! The area is so fun too! Would go back again. "

"The staff, and the head chef and everyone involved, were extremely helpful and very respectful. Despite our language barrier, everyone was polite and kind. Very sad to leave, but no doubt that we will recommend the Granbell to anyone. "

"We loved our stay at the Nest! We stayed for a 4 night getaway during January and although the weather was chillier than we had hoped for, the pool was still open and warm once you got in. We were so pleasantly surprised by the included breakfast with the quality and extensive variety. We never got bored of it after 4 meals. Staff were courteous and especially friendly at breakfast. We would not hesitate to stay again and highly recommend the hotel for great value and being central in Naha."

"Clean room and friendly staff and lots of extras in room. Made the trip very pleasant"