Family Hotels & Resorts in Tokyo

Excellent Location and airport coach service at location

Staff not properly trained in interacting with customers. Instead of asking politely, they want to give directives or orders. Had settled a bill but was asked to pay up. Eventually got apology but very disturbing incident.

I loved that there was a station connected to it and the ease of booking the Disney and airport shuttles. Definitely will be booking again here next time I go to Japan.

First time to Japan. The beautiful hotel is on the 5th floor. The staff was very nice and check in was a breeze and were given welcome drinks such as juice or coffee to enjoy view of Skytree. Hotel room was a little small but very clean, had hotel pajamas, slippers, toothbrushes, brush, shaver, phone ...

Near train station, shopping malls and eateries . Very convenient.

Excellent location. Friendly staff. Good size rooms considering the premium location in Tokyo.

Friendly and helpful staff. The hotel is kept very clean. The location is excellent.

The staff was super! Things were clean and convenient. I will definitely stay here again and I would recommend it to other travelers without hesitation.

Convenient, nice staff and comfortable environment