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"I have been to Cancun a lot and I never had bad experiences like this place …. Nice property but u can not do anything All restaurants are always booked u only can eat at the buffet … no room service . No restock in min refrigerator … no access to water park …….. only one pool available"

"Wonderful place to stay in the heart of playa del Carmen. "

"I can't say enough good about this facility. The staff were excellent. The meals were excellent. Cleanliness was excellent. Have a location right on the ocean was excellent weather was gorgeous"

"The property and room were clean and very cute and the people working there were very nice. The only thing that was disappointing was that it was on the water but doesn’t have a beach area to swim and also the water pressure/showerhead could’ve been better. They offer breakfast but it is for a charge. Aside from that, it was good value for the money."

"Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an upgraded room when booking and when we got there to check in they advised us that room wasn’t available and they would have to put us in a downgraded room with no refund for the difference. I thought it was extremely distasteful and unacceptable way to handle it. They didn’t apologize or anything just told us it is what it is…. Also you can only book dinner reservations at the concierge desk which they have 15 staff members standing there at all times more than half of them standing around chatting with each other not working and don’t answer the phones when you call from your room to avoid a long walk to the front lobby. When you ask for an kind of directions to get somewhere they act as though you should know and will point in a general direction. Honestly for what we spent I would expect more customer service. "

"Our stay was comfortable and the people were great."

"Absolutely amazing!! I had such a good experience for our honeymoon. Everything felt extremely safe. They respected our privacy. The food was amazing and the resort was absolutely beautiful. "

"Overall, the hotel was comfortable. There were a couple of days that entertainment shows did not start on time or there were no optional options for people who didn't want to go to the "White Out" party. Another issue I had was that there were no bath supplies in the rooms. For example, a shower cap, or Q-tips etc--usually these are provided by the hotels. Especially, if you are staying in the "Elite Club" sections. Lastly, an elevator needs to be place in more areas than just the reception area. "

"Everything was amazing, clean, nice stuff, beautiful resort "