Check COVID-19 restrictions.

Find out moreOpens in a new window

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Photo gallery for El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Indoor pool, 4 outdoor pools, free pool cabanas, pool umbrellas

Overview of El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Km 95 Carretera Cancun, Tulum Kantenah, Riviera Maya, Carretera Playa, Kantenah, QROO, 77710

Explore the area

  • Popular LocationRiviera Maya Golf Club13 min drive
  • Popular LocationXcacel-Xcacelito Sanctuary18 min drive
  • Popular LocationXcacel Beach18 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)26 min drive

Choose dates to view prices

About this area

Kantenah

Located in Kantenah, El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma is on the beach. The area's natural beauty can be seen at Xpu-ha Beach and Akumal Beach. Ecopark Kantun Chi and Akumal Ecological Center are also worth visiting. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with ecotours and horse riding.

What's nearby

  • Xpu-ha Beach - 8 min drive
  • Taj Mahal Cenote - 10 min drive
  • Riviera Maya Golf Club - 13 min drive
  • Xcacel-Xcacelito Sanctuary - 18 min drive
  • Xcacel Beach - 18 min drive

Restaurants

  • Arrecifes — 1 min walk
  • Culinarium — 1 min walk
  • Rauxa Show - 5 min drive
  • Bloved Lounge & Restaurant - 6 min drive
  • Royal Grill - 6 min drive

About this property

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the resort's 11 restaurants. All 380 rooms boast indoor private hot tubs and deep soaking bathtubs, plus in-room free WiFi and LCD TVs with satellite channels. Other amenities available to guests include free minibar items, furnished balconies and 24-hour room service.
El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma offers 380 forms of accommodation with indoor private hot tubs and DVD players. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include an outdoor tennis court, a lazy river, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–10:00 AM
  • 11 restaurants
  • 3 swim-up bars, 4 poolside bars, 11 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Bike tour information
  • Bike parking
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Private picnics
  • Sauna
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • Banquet hall
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LCD TV
  • DVD player
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive
Sensimar Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Riviera Maya Gourmet All Inclusive
Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive
Sensimar Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive Karisma
Hotel Sensimar Resort Riviera Maya, Gourmet - All Inclusive
Sensimar Resort Riviera Maya, Gourmet - All Inclusive Kantenah
Sensimar Riviera Maya Gourmet All Inclusive Karisma Kantenah
Sensimar Riviera Maya Gourmet All Inclusive Karisma
Sensimar Resort Riviera Maya Gourmet All Inclusive
El Dorado Seaside Palms Adults Only by Karisma
El Dorado Seaside Suites Palms by Karisma Adults only
Sensimar Resort Riviera Maya Gourmet All Inclusive by Karisma
El Dorado Seaside Palms – Adults Only All Inclusive by Karisma

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 53 out of 112 reviews
5 - Excellent 47%
Rating 4 - Good. 25 out of 112 reviews
4 - Good 22%
Rating 3 - Okay. 27 out of 112 reviews
3 - Okay 24%
Rating 2 - Poor. 2 out of 112 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 112 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything.
Stayed 5 nights in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and very friendly staff
Stayed 5 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Food was great all week. Ate in every restaurant. Oddly the Mexican restaurant was our least fav for food. The place needs some repairs but I’m sure the lack of income from COVID caused that. Only issue we had checking in was the bad info on the COVID test. We were told we where booked in when we weren’t. Other wise a wonderful stay. Would recommend it
Stayed 7 nights in Nov 2021

3/5 Okay

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was super friendly for the most part bartenders, cleaning personnel the concierge as well. The place itself was desorganizad you would ask questions and nobody had answers , i tried calling and booking some things for my arrival as I was celebrating a birthday and I was unable as they kept transferring me for one extension to another, so I ended up doing there face to face with my concierge ( she was super friendly) . My room was Ok, the jetted tub was not working at all, tv would work here and there…. Not always.
Stayed 3 nights in Nov 2021

3/5 Okay

Travelled with partner
The beach was beautiful. The rooms are outdated. Our ceiling leaked when the upstairs neighbors used their tub. And our jacuzzi tub filled with black silt when the plumbing backed up daily rendering our jacuzzi useless and our room smelled like sewage. Our patio door did not lock...which took 2 attempts to fix...but Mario came through. We had no screen door...Mario came through with that. Our concierge was pushy about attending their "time share" information meeting in exchange for a $200 resort credit. The server on the beach Lizabeth was excellent. Our masseuses at the spa were excellent( for our room inconvenience the resort gave us a couples massage after much going back and forth....unfortunately their manager, Alfredo, was rude, condescending, and didnt seem to care that our tub was backfilling with dirt and our ceiling was leaking and making our floor wet almost causing us to slip and fall)...Walter and Kathryn?) The restaurants were so-so. No Valet parking due to covid. No kayaks. No bike rental. Could never find beach towels. Golf carts constantly nearly running you off the paths.
Stayed 5 nights in Nov 2021