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Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property
Guests can cool off in one of six pools, indulge in rejuvenating spa treatments, or enjoy a delicious lunch at an on-site restaurant

Choose dates to view prices

The Grand Palladium White Sand Resort & Spa All Inclusive near Akumal Beach offers a private beach with sun loungers, massage services, a complimentary breakfast buffet, five Mexican cuisine restaurants, Pilates classes at the gym, and attentive staff enhancing every stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
The current price is AU$735
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 41 of 41 rooms

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(41 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 1

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

7.2 out of 10
Good
(21 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Bungalow Superior with Pool View

Minibar, in-room safe, desk, laptop workspace

Bungalow Superior with Pool View

  • 69 sq m
  • Sleeps 2

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

7.8 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Shower/bath combination
  • 69 sq m
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
Shower/bath combination
  • 58 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Suite Junior with View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with View

  • 53 sq m
  • Sleeps 1

View all photos for Suite Deluxe with View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe with View

  • 68 sq m
  • Sleeps 1

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 4
  • Garden view

Villa Luxury with Garden View

  • 58 sq m
  • Sleeps 2
  • Garden view

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 1
  • Garden view

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 2
  • Garden view

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 3
  • Garden view

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 4
  • Garden view

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 3
  • Garden view

Villa Luxury

  • 58 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 2

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4
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About the area

Located in Kantenah, Grand Palladium Select White Sand Resort & Spa - All Inclusive is on a private beach. While the natural beauty of Akumal Beach and Half Moon Bay can be enjoyed by anyone, those looking for an activity can explore Puerto Aventuras Marina. Travelling with kids? Don't miss Xel-Há Park. Discover the area's water adventures with snorkelling and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Kantenah travel guide
Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Half Moon Bay which includes boating and a bay or harbor
    Akumal Beach
    10 min drive - 7.1 km
  • Cenote Azul small lake of mayan jungle in Yucatan, Mexico.
    Cenote Azul
    11 min drive - 8.1 km
  • Ecopark Kantun Chi as well as children
    Ecopark Kantun Chi
    12 min drive - 9.2 km
  • Akumal Ecological Center
    10 min drive - 7.1 km
  • Cenote Cristalino
    11 min drive - 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    66 min drive

Restaurants

  • Xtra Time Sport Bar
    8 min walk
  • La Hacienda
    9 min walk
  • Ikebana Japanese Restaurant
    9 min drive
  • Lobby Bar White Sand
    1 min drive
  • Mezcal Lobby Bar
    9 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

Luxury all-inclusive property near Akumal Beach
A free breakfast buffet, 2 swim-up bars and a beach bar are just a few of the amenities provided at Grand Palladium Select White Sand Resort & Spa - All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages and sunloungers. Treat yourself to aromatherapy, a sports massage or hydrotherapy at Zentropia Palladium Spa & Wellness, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include archery, kayaking and windsurfing. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Tennis courts, express check-in and babysitting (surcharge)
  • Tour/ticket information, 3 meeting rooms and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 264 rooms offer comforts, such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches, such as furnished balconies and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Bathrooms with Jetted bath and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Select White Sand Resort & Spa - All Inclusive on 9 Feb 2026 start from AU$729.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Select White Sand Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Grand Palladium Select White Sand Resort & Spa - All Inclusive located?

Nestled on the beach, this Kantenah property is 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park.

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Reviews

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

8.4

Very good

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 440 out of 815 reviews
Rating 8 - Good. 208 out of 815 reviews
Rating 6 - Okay. 73 out of 815 reviews
Rating 4 - Poor. 43 out of 815 reviews
Rating 2 - Terrible. 51 out of 815 reviews

Reviews

10/10 Excellent

Angel Gonzalo

Liked: Cleanliness, amenities, property conditions & facilities
Food is very good, staff and everything is great, thank you!
Stayed 6 nights in Dec 2025

10/10 Excellent

Ana Liza Pipit

Liked: Cleanliness, amenities, property conditions & facilities
Great resort, staff one of the best we’ve ever been to.
Stayed 7 nights in Dec 2025

10/10 Excellent

Paulina Lucyna

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing, very friendly and helpful.
Stayed 8 nights in Dec 2025

10/10 Excellent

Jamol Leboy

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time with the family
Stayed 5 nights in Dec 2025

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Room, staff and amenities were super.
Stayed 7 nights in Dec 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. We had a bottler who took care of our every need. It was just great. The food was amazing!
Stayed 14 nights in Dec 2025

10/10 Excellent

Kathleen

It was beautiful
Stayed 7 nights in Nov 2025

10/10 Excellent

Delahnia

Liked: Cleanliness, amenities, property conditions & facilities
This was by far my best hotel experience in Mexico! The grounds were well kept, our room was very clean, lots of available entertainment, delicious food, great activity crew making everything so fun and energetic (David, Daniel, Daniela). A huge shout out to Saul(Helios restaurant), Concierge staff (David and Cielo) for arranging pick-ups and reservations, Alejandro (Chic Cabaret) for his outstanding service and Wilma (nightly turn down housekeeper) for the little things she did to make our stay extra special.
Our last breakfast at Helios TRS-Saul giving us done extra special attention. Getting to know staff and giving them the appreciation they deserve goes a long way.
TRS infinity pool in the morning. Those views!
Little extras from our nightly turn down house keeper!
Farewell from our amazing concierge staff!
Stayed 10 nights in Jan 2026

10/10 Excellent

Hansy M

Liked: Cleanliness, amenities, property conditions & facilities
Love this resort. It’s really big and doesn’t feel crowded. The food is great but the best part is the people. Our concierges Cielo and David made our stay so carefree. If you want a relaxing vacation where you don’t have to worry about anything this is the place.
Stayed 4 nights in Dec 2025

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Our honeymoon at Grand Palladium White Sands was better than anything we could have asked for. All of the staff was incredibly kind, helpful and welcoming. David and Cielo were our personal concierges and were always there whenever we needed them. They helped us with everything from food to excursions to making sure we landed home safely. We couldn’t recommend Grand Palladium more and we are so excited to come back with our family and friends!
Stayed 7 nights in Dec 2025

10/10 Excellent

Samay Himanshu

Liked: Cleanliness, amenities, property conditions & facilities
They upgraded us from White Sands to TRS free of cost. They experience was so great, people were amazing and so helpful. Buttler service was spot on. 24*7 room service was cherry on top. Also, room cleaning service was top notch. Never a single opportunity to complain. Make sure you book the reservation required restaurants to ensure you are bot loosing on the most amazing food.
Stayed 6 nights in Dec 2025

10/10 Excellent

jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff. I will come here again
Stayed 5 nights in Oct 2025

10/10 Excellent

Faryaal

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and always had a sufficient amount of drinks and towels. Our personal concierge David and Cielo were amazing! They helped us book all of our reservations and were super responsive! Everyday they’d give us daily updates on different activities going on in the resorts. They were such a big help for us! They definitely go above and beyond with their help and most definitely deserve a bonus and a raise! They made the trip super enjoyable with all their help!
Stayed 5 nights in Dec 2025

10/10 Excellent

Nivedita

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and spacious. Property is great and staff is excellent. We had lot of fun at aqua gym with Marianna and Samuel. One feedback is for the food. Although it was good the options for vegetarians are very limited. Also getting reservations for restaurants was very hard. They take reservations only 3 days in advance and most of the time everything is full. So food wise I would definitely like to see better arrangements. David from Expedia was very helpful and they did a little thing for my daughter’s birthday as well which was so sweet. Will definitely recommend this resort!
Stayed 6 nights in Dec 2025

8/10 Good

Marianne

The room was big and clean. The resort was massive and we got lost a lot, but we got our steps in. The drinks aren't very good, and the food was alright. There weren't many places to get beach towels or drop them off. Basically, the property is so big, it seemed like it provided cumbersome at times and there just weren't enough staff to cover everything. The pool area was a mess at the end of the day because there aren't enough places to drop towels, and there were messes guests made that staff didn't have the bandwidth to clean up. The resort itself was really beautiful and luxurious, and it was nice that the property included mangroves, so there was wildlife around. The staff were very lovely and kind.
Stayed 1 night in Jan 2026

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with all amenities and great personnel. The only comment I can give is not enough golf carts available for rides. Had to wait over 15 min in many times to get a ride specially that the resort is huge
Stayed 7 nights in Nov 2025

10/10 Excellent

Ana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Grand Palladium white sand was absolutely amazing. The resort is huge, beautiful, and surrounded by nature, which made it feel relaxing and special from the moment we arrived. The staff were incredibly friendly and always willing to help with anything we needed. The food was excellent for an all-inclusive resort, with a wide variety of restaurants and options. We especially enjoyed the à la carte restaurants and the buffet, which always had fresh and tasty choices. Drinks were great too, and the bartenders were fun and generous. The pools were clean and well-maintained, and the beach was beautiful, with plenty of loungers and space to relax. There were lots of activities during the day and entertainment at night, so there was never a dull moment. Our room was spacious, clean, and comfortable, and housekeeping did a great job every day. Overall, this resort offers great value, great service, and a wonderful vacation experience. We would definitely come back and recommend it to anyone looking for a fun and relaxing all-inclusive getaway.
Stayed 7 nights in Dec 2025

8/10 Good

Li Yuan

Liked: Amenities, property conditions & facilities
The pools are great, and the overall atmosphere is relaxing. Food options and quality could be improved, and I definitely recommend booking the adults-only TRS section for a better experience. Most of the staff provided excellent service, but the pool bar at White Sands was a bit slow, and at times, it felt like we were being overlooked.
Stayed 7 nights in Oct 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly! Citally was the bed conseirge ever. David and Cielo made everything super easy and they were very nice. Antonio from the bar was so funny!
Stayed 4 nights in Oct 2025

10/10 Excellent

Sopio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge David and all staff were the best! ♥️
Stayed 3 nights in Oct 2025

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David was great and knowledgeable! First time at this location and have no complaints.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous & always helpful, David & Cielo (concierge) both were helpful. Just one feedback, this hotel needs to have more vegetarian food option as they had very less & we could not enjoy food.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jayson

Liked: Cleanliness, amenities, property conditions & facilities
This resort gave me one of the best vacation experiences I’ve ever had. From the moment I arrived, the hospitality and security were exceptional. Reception set the tone, and Martin deserves a huge shoutout—he was incredibly patient and explained everything about the resort, the restaurants, and the activities in detail. We were also assigned our own concierge team, Dave and Cielo, and they were outstanding. Whatever we needed, they handled it—from answering questions to booking our restaurant reservations. Jesús at the front desk was also extremely accommodating with reservations. They made the entire trip stress-free. The buffet and restaurants were spotless, and the staff in both the dining area and the kitchen were generous, attentive, and truly dedicated to great service. I’m genuinely grateful for this experience, and I’ll be recommending this resort to my coworkers, colleagues, friends, and family. A perfect place for a smooth, worry-free vacation.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. Staff was very attentive, our concierge Cielo was awesome and constantly checked on us. Carlos was great at casino night and had a very good vibe. Luis at the TRS pool was top notch. Overall bartenders and restaurant staff were friendly and efficient. Thanks to Expedia (not sure if Expedia in general or due to our Platinum status) we received an upgrade to “vip” which gave us access to TRS facilies and restaurants. The food (especially breakfast and buffets) were night and day between TRS and the other “lower-end” parts of the resort, which made our experience much more enjoyable. Unfortunately the buffet at the non-TRS properties was below par for a 5 star restaurant. Romance bungalow was very unique and neat, nice to not have neighbors above or below you. Ovearll this is a good property, and would come bacl but probably book TRS next time.
Stayed 4 nights in Nov 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRS pool was amazing and they had fun aqua activities during the day like aerobics and water bike class. Overall the service was amazing no matter where you were from the check-in, to shops, to dining and concierge. The resort was pristine everywhere. The only little hiccup was waiting for shuttles to take you from different areas, sometimes the wait was a little long in the heat but it wouldn't deter me from staying again! Shout out to Angel at the front desk, Adrian at concierge and David and Cielo at Villa 59 and the entire staff at Helios for exceptional service!
Stayed 3 nights in Oct 2025