Search Castles in Punta Sam

"Staff was not friendly and often impolite. They over charged me for 1 kid and after 3 days Expedia made them issue a refund. We had a group of 5 families and only us could not get a room upgrade. The other 4 got it and just after 2 days they moved us for a better room. The internal areas like the gym stinks. But the biggest issue is the staff: they are not polite, they are not available and although it’s all inclusive you need to give room number and get a check after ALL meals. Annoying. The kids space is very poor and the beach is not great: many sea plants and they do not clean it well. There is no activities at night: no live music , small lobby … No 24hrs restaurant and everything closes at 10pm. "

"Yes and yes. Drapes were falling off the wall. Refrigerator is so hot, they should NOT BE IN A CABINET"

"Everything was just kind of OK. Nothing stood out as great."

"We just returned from a wonderful stay. The service at the pool and the beach was amazing! A breakfast buffet at Mercado 19 like I've never seen! The room was great too. The only complaint, if you can call it that, was with the ocean view. Although we paid for the ocean view, it was more of golf course view with an ocean glimpse! That being said, we can't wait to return!! "

"Beautiful resort!"

"Such a wonderful and quiet experience- highly recommend for couples. "

"Updated resort. Room was great. Great view of pool and ocean. Staff was amazing. Very attentive. Very organized. Resort is very clean. Would definitely come back"

"Overall, the property was amazing. Only complaint was the food quality was hit or miss. "

" All is well until the hotel decided to host Passover for about 1500 people that were coming in and started shutting down our accommodations. We ended up with three restaurants left on our last two days because they were accommodating the group coming in. They also forgot about their regular guest and were more attentive for the ones coming in, which was very disappointing."