Punta Sam Holidays from AU$907

My fur baby and I had a wonderful stay at Fiesta Americana Villas Cancún. The resort is beautiful, super pet friendly, well-maintained, and the entire staff was incredibly friendly, welcoming, and helpful throughout my visit. A special thank you to Eric, my massage therapist, who gave me one of the best deep tissue massages I’ve ever had. His technique was exceptional, and every dollar I spent was absolutely worth it. I’d also like to commend the kitchen team. The food was consistently delicious, and the staff was warm, attentive, and accommodating, making every meal enjoyable. Overall, I would rate this resort 4.5 out of 5 stars. I truly enjoyed every moment of my stay, and this trip to Cancún has been a memorable and relaxing experience. I look forward to coming back!

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Our family had a great time at Wyndham Grand Cancun. Our concierge Christian was very helpful and friendly during our stay. We were offered to upgrade to ocean view with extra pay that was the hit. As an expedia member, we were also offered VIP access that allowed us to book for dinner a day earlier. We also had room service daily instead of every other day. The staffs at the restaurants treated us well. But we felt being treated differently at the buffet and the sushi bar sometimes, like they gave us the table out of the way at the buffet, we felt like being isolated. At the sushi bar, we arrived right at 12 noon but they told us to wait to order from the waitress , while the same person took ordered from other guests who came after us and the waitress took orders from many other tables and seemed never bothered our table. However the staffs at the restaurants treated us very well, we liked Victor, Berlin, Armando very much. We had a great experience watching turtles getting to the shore to lay eggs. Staffs were very protective to them. My recommendation is to give new guests information about protecting turtles by not to touch and get close to them.

La atención muy buena, solo deben de pasarle una manito al hotel.

The reception was awful. The personnel was arrogance and nonhelpful. Then you have to pay for many of the entertainment and attractions, when it’s supposed to be an all-inclusive experience. My kids had a nice time because their kids and can get entertained with anything. But you have to register and make a reservation for everything which makes it slow and frustrating.