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"We arrived late and the staff were very understanding. Private onsen also wonderful. "

"A gem of a hotel close to the lakeshore, the hotel was spotless and our first experience of ryokan, playing out our beds and enjoying the simplicity. A konbini and lots of restaurants meant great choice for food (including ice-cream!), the 15km route around the lake was good for a bike ride (bikes and scooters to hire from the hotel). The onsen was very relaxing. Plenty of parking and the staff were very helpful, friendly and fun - a great location all round."

"The entire hotel is phenomenal. The room was literally the best room we have every stayed in. "

"Enjoyed our stay great view of my Fuji "

"The breakfast was awesome."

"perfect position, perfect price, perfect facility, and view to see Mt fuji from the room"

"The price was good, cleaning of room needs to improve."

"The staff was incredibly helpful. They stored our luggage both before check-in and after check-out, which allowed us to sightsee comfortably without our bags. They also offered a wonderful complimentary breakfast. place very nice, clean and convenient location to access to where we wanted to visit. "

"Staff was amazing, room was very clean and the hotel is in a great spot for visiting Mt. Fuji"

"Spa was excellent beautiful hotel!"

"Great Staff, great facilities, room cleaness average, shower has yellowy stains, room has a stale smell. "

"Fine hotel. Rooms are fine, no complaints."

"Our room was just massive, so huge, with a gorgeous view overlooking a golf course. This is an excellent spot if you want to golf and relax. It is a bit isolated, and it is a bit dated and could likely use a bit of a refresh, but the large room and view was worth it. There is also an onsite onsen (Japanese bath)."

"Great location! Wonderful breakfast and onsen."

"We loved everything about this place. Highly recommended!"

"Beautiful property with amazing traditional Japenese meals. The onsen was an incredibly peaceful experience and the staff were all incredibly helpful."

"Excellent onsen and breakfast ! "

"Fantastic family stay, thank you. A beautiful resort, we enjoyed everything it had to offer."

"Very clean hotel and reach buffet"