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Hakone Kowakien TEN-YU

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In-room safe, laptop workspace, blackout curtains, free WiFi
In-room safe, laptop workspace, blackout curtains, free WiFi

Overview of Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
1297 Ninotaira, Hakone, Kanagawa

Explore the area

  • Popular LocationHakone Kowakien Yunessun2 min walk
  • Popular LocationOkada Museum of Art3 min walk
  • Popular LocationHakone Open Air Museum16 min walk

Choose dates to view prices

About this area

Hakone

Hakone Kowakien TEN-YU is located in Hakone. The area's natural beauty can be seen at Miyagino Hayakawa Breakwater Cherry Blossoms and Hakone Ropeway, while Okada Museum of Art and Hakone Open Air Museum are cultural highlights. Hakone Kowakien Yunessun and Museum of the Little Prince are not to be missed.

What's nearby

  • Hakone Kowakien Yunessun - 2 min walk
  • Okada Museum of Art - 3 min walk
  • Hakone Open Air Museum - 16 min walk
  • Hakone Gora Park - 3 min drive
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 3 min drive

Getting around

  • Hakone Gora Station - 2 min drive
  • Kowakidani Station - 15 min walk

Restaurants

  • Geihinkan(Steak) — 1 min walk
  • Kihinkan(sobakaiseki) — 1 min walk
  • Hakone Suishoen - 4 min walk
  • Hakone Kappei - 15 min walk
  • Woody - 15 min walk

About this property

Hakone Kowakien TEN-YU

4.5-star luxury ryokan, walk to Hakone Kowakien Yunessun
This ryokan features a restaurant, a bar/lounge and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and free newspapers are on-site. All 150 rooms boast spring water baths, and offer free WiFi and LCD TVs. Fridges, separate baths and showers and free bottled water are among the other amenities available to guests.
Hakone Kowakien TEN-YU offers 150 forms of accommodation with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels.

Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Hot springs
  • Sauna

Family friendly

  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Sign language-capable staff
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bathroom (partially open)
  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 7 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner, served at 8 PM. No refunds will be issued for any unused portion of the rate plan.

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 287 out of 448 reviews
5 - Excellent 64%
Rating 4 - Good. 115 out of 448 reviews
4 - Good 26%
Rating 3 - Okay. 23 out of 448 reviews
3 - Okay 5%
Rating 2 - Poor. 15 out of 448 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 448 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gora, In my opinion, as one of the best views to mountains in the Kanto region.
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

5/5 Excellent

Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020