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Overview of Hakone Kowakien TEN-YU

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Lobby
Aquatics centre
Aquatics centre
Aquatics centre
In-room safe, laptop workspace, blackout curtains, free WiFi

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationHakone Kowakien Yunessun2 min walk
    Popular LocationHakone Open Air Museum16 min walk
    Popular LocationHakone Gora Park3 min drive
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  • Superior with Open-air Onsen Bath (Breakfast plan)

    4.4/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More detailsSuperior with Open-air Onsen Bath (Breakfast plan)
  • Superior Room with Open-Air Bath with Japanese Style Kaiseki Dinner (Dinner at 6pm)

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Single Beds
    More detailsSuperior Room with Open-Air Bath with Japanese Style Kaiseki Dinner (Dinner at 6pm)
  • Maisonette Deluxe with Open-air Onsen Bath (Dinner at 6pm)

    4/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More detailsMaisonette Deluxe with Open-air Onsen Bath (Dinner at 6pm)
  • Limited Offer-Superior with Open-Air Onsen Bath (Breakfast plan)

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More detailsLimited Offer-Superior with Open-Air Onsen Bath (Breakfast plan)
  • Maisonette Deluxe with Open-air Onsen Bath Yunessan 1day Ticket (Dinner at 6PM)

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More detailsMaisonette Deluxe with Open-air Onsen Bath Yunessan 1day Ticket (Dinner at 6PM)
  • [Limited Time Offer] Superior Room with Open-Air Bath (Breakfast plan)

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More details[Limited Time Offer] Superior Room with Open-Air Bath (Breakfast plan)
  • Executive Suite with Open-air Onsen Bath (Dinner at 6pm)

    5/5 guest room rating

    Room amenities

    • 70 sq m
    • Sleeps 6
    • 2 Large Single Beds and 4 Single Futons
    More detailsExecutive Suite with Open-air Onsen Bath (Dinner at 6pm)
  • Japanese Executive Suite with Open Air Onsen Bath, Yunessan 1dat Ticket ( Dinner at 6PM)

    Room amenities

    • 70 sq m
    • Sleeps 6
    • 2 Large Single Beds and 4 Single Futons
    More detailsJapanese Executive Suite with Open Air Onsen Bath, Yunessan 1dat Ticket ( Dinner at 6PM)
  • Japanese Superior w/Open Air Onsen Bath, Yunessan 1day Ticket (Dinner at 6PM)

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More detailsJapanese Superior w/Open Air Onsen Bath, Yunessan 1day Ticket (Dinner at 6PM)
  • [Limited Time Offer] Superior Room with Open-Air Bath (Dinner at 6pm)

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More details[Limited Time Offer] Superior Room with Open-Air Bath (Dinner at 6pm)
  • Superior Room with Open-Air Bath with Beef Shabu-Shabu dinner (Dinner at 6pm)

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Single Beds
    More detailsSuperior Room with Open-Air Bath with Beef Shabu-Shabu dinner (Dinner at 6pm)
  • Superior with Open-air Onsen Bath (Dinner at 6pm)

    4.7/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Large Single Beds and 2 Single Futons
    More detailsSuperior with Open-air Onsen Bath (Dinner at 6pm)
  • Superior Room with Open-Air Bath with Teppan Yaki Dinner (Dinner at 6pm)

    Room amenities

    • 35 sq m
    • Sleeps 4
    • 2 Single Beds
    More detailsSuperior Room with Open-Air Bath with Teppan Yaki Dinner (Dinner at 6pm)

About this area

Hakone

Hakone Kowakien TEN-YU is located in Hakone. The area's natural beauty can be seen at Miyagino Hayakawa Breakwater Cherry Blossoms and Hakone Ropeway, while Okada Museum of Art and Hakone Open Air Museum are cultural highlights. Hakone Kowakien Yunessun and Museum of the Little Prince are not to be missed.
Popular Location

What's nearby

  • Hakone Kowakien Yunessun - 2 min walk
  • Hakone Open Air Museum - 16 min walk
  • Hakone Gora Park - 3 min drive
  • Ōwakudani - 4 min drive
  • Hiryu Falls - 5 min drive

Getting around

  • Hakone Gora Station - 2 min drive
  • Kowakidani Station - 15 min walk

Restaurants

  • Geihinkan(Steak) — 1 min walk
  • Kihinkan(sobakaiseki) — 1 min walk
  • Hakone Suishoen - 4 min walk
  • Hakone Kappei - 15 min walk
  • Woody - 15 min walk

About this property

Hakone Kowakien TEN-YU

4.5-star luxury ryokan, walk to Hakone Kowakien Yunessun
This ryokan features a restaurant, a bar/lounge and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and free newspapers are on-site. All 150 rooms boast spring water baths, and offer free WiFi and LCD TVs. Fridges, separate bathtubs and showers and free bottled water are among the other amenities available to guests.
Hakone Kowakien TEN-YU offers 150 forms of accommodation with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels.

Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Hot springs
  • Sauna

Family friendly

  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Sign language-capable staff
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Climate control (heating)
  • Linens

Bathroom

  • Bathroom (partially open)
  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - 7 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner, served at 8 PM. No refunds will be issued for any unused portion of the rate plan.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Can I cancel my reservation for free at Hakone Kowakien TEN-YU and receive a full refund?
Yes, Hakone Kowakien TEN-YU offers free cancellation on select room rates, because flexibility matters! Please refer to Hakone Kowakien TEN-YU cancellation policy on our site for more details about any exclusions or requirements.
Is Hakone Kowakien TEN-YU pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hakone Kowakien TEN-YU?
Self-parking is free at this property.
What time is check-in at Hakone Kowakien TEN-YU?
Check-in is from 3 PM - 7 PM. Late check-in is available during limited hours.
What time is check-out at Hakone Kowakien TEN-YU?
Checkout is at 11:00 AM.
Where is Hakone Kowakien TEN-YU located?
Situated in Hakone, this luxury ryokan is within a 5-minute walk of Hakone Kowakien Yunessun and Okada Museum of Art. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 21 minutes.
4.5
Wonderful
5 - Excellent
259
4 - Good
107
3 - Okay
22
2 - Poor
14
1 - Terrible
8

4.7/5

Cleanliness

4.4/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

5/5 Excellent

Front staff and bell boy were very good おもてなし! Bell boy is from Vietnam who is not speak fluent Japanese however she was trying to
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The area surrounding the hotel was peaceful and serene.
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/5 Good

Happy face iconLiked: Property conditions & facilities, room comfort
Love the private open air bath and delicious break
Overall our stay for 3 nights were very nice. Room is very nice with open air bath and lovely views. Outdoor public baths are in good design. Breakfast is delicious with variety of japanese food especially curry and seafood don. However, the hotel should inform guests that train service is suspended at Gora station. Luckily we found out when browsing train schedules. I have contacted hotel twice which bus we should take to arrive Ten-Yu. The Odakyu lines staff told me to take bus no 5 with 1 min walk. But your hotel staff told me we should take bus no. 3. The bus stopped at Yunessen. We had to carry our big luggage’s walking up to the slopes for 6 minutes to arrive the hotel. In our room, your housekeeping cleaner has removed my personal toothbrush. I cannot find it!! The basin still had stains!!
Stayed 1 night in Dec 2019

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