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"Clean room, all amenities provided, lovely waterfront walk. Convenient, yummy restaurant (the one inside the hotel can do gluten free, but the Trex restaurant I. The lobby cannot). English speaking staff who are super nice."

"Room view was spectacular. Staff front desk Ito and Shino above beyond service…both also understood English language. The Yokohama Bay TOKYU great accommodation and perfect location, it’s near to shopping and restaurants. "

"The staffs are super nice, the room is spacious, lots of "

"Truly the best hotel experience I’ve ever had. I grew up in Idaho and never imagined I’d get to stay somewhere like this. This was our big splurge night of the trip, and it was worth every single penny. From the second we arrived, the service was incredible! Warm, kind, and genuinely thoughtful. Nothing felt forced or overly formal. Every interaction felt personal. The room was absolutely beautiful. Modern but deeply rooted in Japanese aesthetics. Natural wood, stone textures, soft lighting, clean lines. It felt calm the second we walked in. Everything had intention behind it, and the space just made you exhale. And the setting…unreal. The mountains were moody and misty in the distance. You could see and hear the river below from the balcony, and snow was falling. Sitting in the private onsen while warm water surrounded us and snow drifted down in the cold mountain air is something I’ll never forget. The sound of the river, the winter mountains, the quiet, it was pure peace. We booked this hotel for the private balcony onsen, and I basically lived in it. We ordered room service for dinner and had Western breakfast the next morning, both were delicious and generous. When Miyuki brought our breakfast, she surprised us with special paper cranes she had folded. That small gesture meant so much and perfectly captured the care and hospitality here. This stay honestly felt surreal. It wasn’t just a hotel, it was an experience I’ll remember for the rest of my life. "

"great onsen! super large. great location. "

"Rooms were beautiful, large and clean. Every attention to detail was purposeful. The onsen was truly an amazing experience. I highly recommend The Fujiya Hotel! "

"The staff of the Hotel New Grand was simply outstanding. I had a problem with my Canadian cell phone and the staff was exceptional with their assistance in helping to resolve the problem. Simply the best and "we shall be back"."

"Clean room Friendly Staff Great amenities Great location "

"The staff was extremely nice and helpful. The hotel itself is beautiful and I loved our private onsen."