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"細かいところにも気配りがあり、食事も大変美味しく満足です。 東京から近くので、また予約したいと思います。"

"Delicious and beautifully presented meals served by friendly and helpful staff. Scenic onsen- a lovely stay."

"接客もお湯も良かったが、この値段ではない。素泊まりプランだったが温泉街に夕食を食べられる店がほとんどないので車は必須"

"No attendant at the check-in, no staff in the hotel thru out my stay. You have to call their sister hotel and ask the staff to walk over for check in, then you are on your own. "

"Staff"

"設備及びサービスに対して、お値打ち価格です。"

"Excellent food and service "

"The hotel is up a steep sloping street and in a quiet area. It has a traditional feel and the cafe is really nice and the hot springs, however there is no view, unless you pay for the private baths upstairs. The whole place could use a bit of a facelift, but more of an issue was the lack of service and the quality of the food, particularly dinner. We arrived too late for the 6:30 seating and was given the 7:00 p.m. seating. Clearly the appetizer box had been sitting out for a long time and...

"The service is perfect, the room is very clean and cozy and the meals were nicely arranged!!! Highly recommend this hotel if you are planning a trip to Hakone."

"Amazing food, staff, and experience! "

"The room is contemporary and well equipped. The onsen in the room is fabulous"

"Wonderful stay in this beautiful ryokan with private hot spring bath and a breakfast and dinner that would put Michelin starred restaurants to shame. Everyone was so friendly and the owner popped us in her car unexpectedly to see her favorite cherry blossoms at night. The room was extremely comfortable and well equipped. We loved it!"

"Beautiful resort and lovely staff that were kind and helpful."

"Lovely room, great personal onsen , very enjoyable buffet dining and breakfast."

"Brisa Marina was great. Old but loved the historic atmosphere in Kawana hotel. Scenery of Fuji course is wonderful."

"Spacious studio room, very modern, the onsen is great, has relaxing courtyard and breakfast is exquisite."

"Great option to stay around areas with views of Mt. Fuji."

"Beautiful hotel in Hakone . The in room onsen was wonderful. Highly recommend this hotel when visiting this area. "

"Very clean and spacious room, staff were friendly "

"Comfortable, clean, close to the station "