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Reviews

4.7 / 5Exceptional
416 reviews

Amenities

  • Free WiFi
  • Free parking
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Hakone Gora Park
    10 min walk
  • Popular Location
    Hakone Kowakien Yunessun
    2 min drive
  • Restaurant
    Paseo
    2 min walk
  • Restaurant
    Meissen
    7 min walk

Choose dates to view prices

Book online or call:

1800 809 285
  • Deluxe Room, 2 Single Beds

    Room Amenities

    • Sleeps 5
    More details
  • Room, 2 Single Beds

    Room Amenities

    • Sleeps 4
    More details
  • Regency, Executive Suite

    Room Amenities

    • Sleeps 5
    More details
  • Room, 2 Single Beds (Tatami)

    Room Amenities

    • Sleeps 6
    More details
  • Room, 2 Single Beds, Mountain View

    Room Amenities

    • Mountain view
    • Sleeps 4
    More details

About this area

Hakone

Hyatt Regency Hakone Resort and Spa is located in Hakone's Gora neighbourhood. Hakone Shrine and Odawara Castle are notable landmarks, and some of the area's activities can be experienced at Hakone Kowakien Yunessun and Hakone Gora Park. Looking to enjoy an event or a game while in town? See what's going on at Fuji Speedway, or consider a night out at Fujisan Juku no Mori Ampitheater.

Popular Location

What's nearby

  • Hakone Gora Park - 10 min walk
  • Hakone Kowakien Yunessun - 2 min drive
  • Ōwakudani - 2 min drive
  • Hakone Open Air Museum - 3 min drive
  • Pola Museum of Art - 3 min drive

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 15 min walk
  • Tokyo (NRT-Narita Intl.) - 126 min drive

Restaurants

  • Dining Room Western — 1 min walk
  • Dining Room Sushi — 1 min walk
  • Paseo - 2 min walk
  • Meissen - 7 min walk
  • カフェレストラン旬幸 - 10 min walk

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora, near Hakone Gora Park
3 restaurants, a full-service spa and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a spa tub, massage/treatment rooms and conference space. All 80 rooms offer free WiFi and free wired Internet, plus DVD players and LCD TVs with satellite channels. Guests will also find fridges, minibars and room service (during limited hours).
Hyatt Regency Hakone Resort and Spa offers 80 forms of air-conditioned accommodation with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include complimentary slippers, toilets with an electronic bidet and a hairdryer.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Microwaves, hypo-allergenic bedding and an iron/ironing board can be requested.Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Electric car charging station
Limited parking spaces
Parking height restrictions apply
Free return train station shuttle

Food and drink

Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: JPY 4068 per person
3 restaurants
1 bar
Room service available

Things to do

Full-service spa
Hot springs
Hot tub

Family friendly

Dry-cleaning service
DVD player
Laundry facilities
Microwave (on request)
Fridge

Conveniences

Lift
Free newspapers in reception
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance

Languages spoken

English
Japanese

Business services

Meeting rooms
Conference space (1141 square feet)

Outdoors

Garden
Terrace

Spa

8 treatment rooms
Aromatherapy
Body treatments
Detox wraps
Facials
Hot springs/mineral springs
Hydrotherapy
Indoor mineral hot springs (onsen)
Massages
Massage/treatment rooms
Reflexology
Separate men/women areas in public bath
Yukata (Japanese robe)

More

Fireplace in reception
Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Hypo-allergenic bedding

Bathroom

Electronic bidet
Hairdryer

Entertainment

TV/satellite channels
DVD player
LCD TV

Food and drink

Microwave (on request)
Minibar
Fridge

More

Desk
Free newspapers
Iron/ironing board (on request)
Safe
Slippers

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Dinner is not included in the half board rate plan for children age 12 or younger. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Due to the suspension of the Hakone Tozan Railway from the typhoon on October 12, 2019, the property recommends guests arrive using personal transportation or contact the property in advance for public transportation recommendations.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 4068 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc.). Additionally, accommodation proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Parking height restrictions apply.

Property is also known as

  • Hyatt Regency Hakone Resort
  • Hyatt Regency Hakone
  • Hyatt Regency Hakone Hotel Hakone-Machi
  • Hyatt Regency Hakone Machi
  • Hyatt Regency Hakone Resort Spa
4.7

Exceptional

5 - Excellent
295
4 - Good
104
3 - Okay
11
2 - Mediocre
5
1 - Poor
1
4.8
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities

Great services! Facilities are clean and cozy. Good location and environment

Stayed 2 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Couldn't use whole spa due to typhoon damage. Also no advice on near by resteraunts. Prices are high.. but staff attentive and kind

Stayed 2 nights in Oct. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique Mountainside Boutique Hotel

This is a unique hotel in a mountain location and gives a great feel for Japan away from the cities. Excellent opportunities to experience nature and a very fine sculpture park and Picasso museum is very close. The hotel itself has a boutique feel and is very well run with excellent dining and a nice quirky and spacious dining room. The large bedrooms with their big sun room and balcony are a pleasure to spend time in

Stayed 2 nights in Oct. 2019

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