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Indoor spa bath
Indoor spa bath
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.6 out of 5 Wonderful
459 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationHakone Gora Park10 min walk
Popular LocationHakone Kowakien Yunessun2 min drive
Popular LocationHakone Open Air Museum7 min drive

Choose dates to view prices

  • Deluxe Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 73 sq m
    • Sleeps 5
    More detailsDeluxe Room, 2 Single Beds
  • Room, 2 Single Beds (Tatami)

    4.9/5 guest room rating

    Room amenities

    • 67 sq m
    • Sleeps 6
    More detailsRoom, 2 Single Beds (Tatami)
  • Room, 2 Single Beds, Mountain View

    4.7/5 guest room rating

    Room amenities

    • 56 sq m
    • Mountain view
    • Sleeps 4
    More detailsRoom, 2 Single Beds, Mountain View
  • Room, 2 Single Beds

    4.9/5 guest room rating

    Room amenities

    • 56 sq m
    • Sleeps 4
    More detailsRoom, 2 Single Beds
  • Regency, Executive Suite

    5/5 guest room rating

    Room amenities

    • 93 sq m
    • Sleeps 5
    More detailsRegency, Executive Suite

About this area

Hakone

Located in Hakone's Gora neighbourhood, Hyatt Regency Hakone Resort and Spa is near a train station. Hakone Gora Park and Hakone Kowakien Yunessun are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Sengokuhara Susuki Prairie. Don't miss out on a visit to Mishima Sky Walk.
View map
Popular Location

What's nearby

  • Hakone Gora Park - 10 min walk
  • Hakone Kowakien Yunessun - 2 min drive
  • Ōwakudani - 2 min drive
  • Pola Museum of Art - 6 min drive
  • Hakone Open Air Museum - 7 min drive

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 15 min walk
  • Tokyo (NRT-Narita Intl.) - 126 min drive

Restaurants

  • Dining Room Western — 1 min walk
  • Dining Room Sushi — 1 min walk
  • Meissen - 7 min walk
  • 箱根写真美術館 カフェ Plaisir de l'oeuf - 12 min walk
  • Tamura Ginkatsu-Tei - 17 min walk

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora, near Hakone Gora Park
3 restaurants, a full-service spa and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a spa tub, massage/treatment rooms and conference space. All 80 rooms offer free WiFi and free wired Internet, plus DVD players and LCD TVs with satellite channels. Guests will also find fridges, minibars and room service (during limited hours).
Hyatt Regency Hakone Resort and Spa offers 80 forms of accommodation with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and blackout curtains. Microwaves, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Izumi Spa has 8 treatment rooms, including rooms for couples. Services include facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Electric car charging station
  • Limited parking spaces
  • Parking height restrictions apply
  • Free return train station shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:00 AM: JPY 4181 per person
  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Designer shops
  • Full-service spa
  • Hot springs
  • Hot tub

Family friendly

  • Dry-cleaning service
  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms
  • Conference space (1141 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens

Bathroom

  • Electronic bidet
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • DVD player
  • LCD TV

Food and drink

  • Microwave (on request)
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to the suspension of the Hakone Tozan Railway from the typhoon on October 12, 2019, the property recommends guests arrive using personal transportation or contact the property in advance for public transportation recommendations.
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of JPY 10000 per pet, per night
Dogs only
3 per room
Food and water bowls, pet-sitting services and pet-grooming services are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: JPY 4181 per person (approximately)
  • Pet fee: JPY 10000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Hyatt Regency Hakone Resort
Hyatt Regency Hakone
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Can I cancel my reservation for free at Hyatt Regency Hakone Resort and Spa and receive a full refund?
Yes, Hyatt Regency Hakone Resort and Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Regency Hakone Resort and Spa cancellation policy on our site for more details about any exclusions or requirements.
Is Hyatt Regency Hakone Resort and Spa pet-friendly?
Yes, this property allows dogs (limit 3 per room). There's a fee of JPY 10000 per pet, per night. Service animals are exempt from fees.
How much is parking at Hyatt Regency Hakone Resort and Spa?
Self-parking is free at this property.
What time is check-in at Hyatt Regency Hakone Resort and Spa?
Check-in is from 3 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Hyatt Regency Hakone Resort and Spa?
Checkout is at noon.
Where is Hyatt Regency Hakone Resort and Spa located?
Located in Gora, this luxury resort is within 1 mi (2 km) of Hakone Gora Park and Hakone Kowakien Yunessun. Hakone Open Air Museum and Lake Ashi are also within 6 mi (10 km). Hakone Gora Station is 15 minutes by foot.
4.6
Wonderful
459 reviews
5 - Excellent
323
4 - Good
116
3 - Okay
12
2 - Poor
6
1 - Terrible
2

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Absolutely loved everything about this hotel. Everything was exceptional quality. Staff are amazing. The location and views are great. The breakfast was fantastic. It would have been nice to have some more basic and affordable meals on the room service menu like ramen or Japanese curry for example, but what was available was all tasty and good quality. The onsen is huge, although only one bath. We would definitely stay here again.
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities
Great services! Facilities are clean and cozy. Good location and environment
Stayed 2 nights in Nov 2019

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Couldn't use whole spa due to typhoon damage. Also no advice on near by resteraunts. Prices are high.. but staff attentive and kind
Stayed 2 nights in Oct 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019