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"Amenities available and nice stay for a group of people "

"The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing. "

"Must-go place if you are serous about onsen"

"At the end of a two-week trip to Japan, Hakone Yutowa was a true highlight. We booked one of the condominium suites, which was large even by American hotel standards. The room had its own mineral hot spring bath that faced east and captured a gorgeous sunrise, as well as a spacious sitting room and comfortable beds. The hotel staff were gracious and accommodating, allowing us to leave our bags with them for a few hours after we had checked out. The meals were good, served buffet style; we ate both dinner and breakfast at the hotel. Yukata are provided for guests to wear at meals and around the hotel grounds. The public bath was also fantastic. In the men’s bath, there were two pools, one slightly cooler than the other, as well as a sauna. Although we were not traveling with children, it’s clear that they welcome families here. There are little nooks scattered throughout the property where you will find comic books, toys, places to read and relax, and complimentary snacks and beverages. All in all, it was a really relaxing place to stay. We used the Hakone Free Pass to see the sights, and we definitely recommend the Open-Air Museum, which is one of a kind and features an incredible collection of sculptures by artists from all over the world. "

"Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!"

"Staff very accommodating, clean room, awesome view!"

"I had an excellent stay at HOTEL MYSTAYS Fuji Onsen and would like to especially thank Ms. Sakahara, the front desk receptionist. She went above and beyond to help me recover a suitcase I accidentally left on the bus from Shinjuku. She was warm, professional, calm, and proactive, immediately contacting the bus company and station to assist me. Her excellent communication skills and genuine care turned a stressful situation into a positive experience. She is truly an outstanding employee and a great representative of the hotel. Combined with the comfortable rooms, relaxing onsen, and overall high quality of service, I would confidently give this hotel five stars and highly recommend it."

"Very clean room, friendly staff and great food nearby. If you’re looking to hit the FujiQ Highland theme park, this is your best option. "

"Small but tasty breakfast, good sized and newer room, nice check in staff. Hotel room floors aren’t dirty but could use a deep clean, especially below the toilet."