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"This place was an amazing experience. I would love to come back again. Everything: the public and private onsens, the quiet and privateness, the meals, the overall attention and care of the staff, the rooms, and the entire property - all of it was a wonderful experience! Highly, highly recommend."

"Our room was half Japanese and half western. So wonderful to experience both cultures in one room. Amazing view from our balcony. "

"Good"

"Wonderful service and very polite staffs. Our family was very satisfied with staying at there. "

"Everybody was extremely warm and welcoming! We loved our time here, as fantastic as the area is, the staff were even more caring and brought a very relaxing feeling to our stay here. We look forward to returning one day!!"

"Parking was great, room was spacious for a family of 4 and the hot spring , foot bath on balcony and hot room was great!! "

"The bedroom is exactly as shown in the pictures, and the staff are friendly. We had a great time as a family in the private onsen, and the Japanese breakfast was amazing. "

"Beautiful scenery, super close- walking distance to ride a gondola to a major world renowned attraction (volcano). Super baby and kid friendly; we got a balcony room facing the lake which allowed us to open the screened door to get fresh air. The onsen was clean and in excellent condition; lots of quality amenities. Buffets were generous and quality as well. They had an unlimited sake, whiskey, wine, beer bar plus all the juices, soft drinks, tea and coffee you want. The coffee was meh; worse than Keurig, but the Japanese teas were very fine. There were so many food options it is a little overwhelming but I think it would be nice to have a guide to introduce people to how you would do a curated kaiseki meal by course; so folks can enjoy some of that experience. "

"We really enjoyed our stay here and was a highlight of our trip! The surrounding area is beautiful, the hotel itself is gorgeous, and the staff were all incredibly helpful and kind. "