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"The rooms are small, as described in the measurements online so it's quite tight for a family of 4 (w 2 small kids) but did the job for us. Check in was quick and easy for us, process is very smooth. Staff are prompt in responding to inquiries (front desk & room service). They come by quite quickly if after you make your phone call requesting for extra items. Washroom has a very high step which takes time to adjust to, a bit dark so hard to see how clean it is. The breakfast buffet selection is good, and the staff serving is good. It runs from 07:00 to 10:30. For some reason, we were ushered out really quick on one of the mornings (at 10:35am) even though there were other people who were still seated at their tables. We loved there is an underground path to walk to get to Shinjuku station, it was very convenient for us. "

"The carpet in our room need vacuum. The room is getting old. "

"Room wasn’t as clean and kept up as nicely "

"Clean rooms, rooms are super quote despite being an airport hotel Convenient to fly in or out but otherwise linger transit for sight seeing or shopping "

"Incredibly well maintained. The view in the executive lounge of the Tokyo tower is unbeatable. I loved having an onsite Watson. Beds were amazing too. I only wish they allowed kids in the pool and no restricted hours in the lounge for them"

"Loved the location of this hotel and the friendliness of the staff. "

"All was good but bed was hard"

"Great service."

"Great place with brilliant staff. The restaurant was decent for breakfast, just ok for dinner. Location was perfect with a tube station 100 yards away"