Heston West Hotels, London

"Great location. No complaints. "

"The room was quite dated as was the whole hotel. There was a laundry truck unloading for about two hours in between 2-4 am outside the room in the back alley (rough timings, I wasn't checking the clock in the middle of the night). It interrupted my sleep for a while. When I mentioned it to the receptionist in the morning he apologised but didn't seem too bothered. There is one thing I want from a hotel and it's a good night's sleep."

"Breakfast was good but it is an extra fee. Pool is nice but no hot tub/jacuzzi. You have to reserve pool time which can be nice so its not crowded but need to know in advance. Had a room with a patio and gorgeous view of the river. In walking distance of Big Ben and Londons eye. Staff was iffy because they gave my room away and then had to pay extra for a different room but the doormen were friendly. "

"Excellent "

"Good location. Easy walk across bridge to get tube."

"So to be completely honest, this is a good hotel. The rooms are a little tired, and some of the amenities in the rooms are a bit antiquated BUT it is clean, comfortable and good value for money. The best part about this hotel is the wonderful team of staff. From the check in, to the breakfast team, everyone is smiling and friendly and genuine and for this reason I would stay again. Breakfast was hot, tasty and plentiful and this hotel reminds me of being on holiday with it's layout and decor. A little TLC and this could be an amazing hotel."

"Perfect location! "

"Tired overpriced and unattractive "

"The view from the room was outstanding. I had a room with a view of Tower Bridge. The food at the hotel was quite good. If I had to knock anything, it would be two things: The bathroom and the bed area. The bathroom seemed dated. There were no outlets by the bed to plug in to either. I don't know if I've ever seen that before. I'd recommend the hotel, but be aware of what you'll find going in."