Eton Hotels, Windsor

"Consistently excellent! "

"Nice touches such as 2 pillows one soft one firm, easy, pleasant, fast check in. Dont judge a book by its cover, it may have zero curb appeal but the rooms are really nice & clean. Quantity body wash, shampoo & conditioner, A pleasant comfortable stay."

"Carpets in the room are very dirty, horrible noises coming from the air-conditioning unit which kept us up most of the night and then housekeeping decided to knock on our room at 8 o’clock in the morning!"

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"Yes and no"

"Hospitality was very good but we were disappointed to find that a service charge was added to all purchases at the bar that we were not told about. We only realised this when reviewing the receipt. Service charges should be at the customers discretion. There was also a £50 deposit that was asked for on arrival but not clearly explained!! This was taken on my bank card (which worried me for the duration of my stay, as I had paid up front and never use room service or charge to my room) and when I asked for the payment to be reversed, as I checked out, and a receipt for the negative payment I was told this was not possible. I was very disappointed that we are not trusted. Now if I had been asked for a credit to authorise any charges, If added, this would have been fine but to take a £50 deposit, with no explanation, is not on. Very disappointed. Spoilt my stay. 😟"

"Make sure electrical outlets are working. "

"Everything was great."

"Awesome stay! Breakfast could be a bit better."