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"It was challenging getting luggage to/from room as the lift was broken"

"Very clean property and the staff is AMAZING! We had to stay here because our son is a UCSF patient on chemotherapy for his autoimmune condition. Once the staff new about our situation they helped us tremendously. They upgraded our room to help with my son, gave us breakfast vouchers and a 10% discount that they did not have to give. We will be staying again at this location as we have another appointment coming up on December 1, 2025! Thank you to the staff at IHG Intercontinental SF. We will see you again soon."

"Nice hotel in Union Square. The room was small but well equipped. Staff were friendly and everything is clean!"

"We enjoyed our stay. The rooms are decorated nicely and are clean. The staff is friendly and helpful. We went to the Top of the Mark for coctails and appetizers (they don’t serve dinner). The view was amazing and well worth the visit. Overall very pleased with our stay."

"Yes there were shops near but for all ages "

"The staff were all helpful and accommodating to every request and question. The rooms are spacious, nice, and clean. The view from the windows was a complete bonus (especially at night)! Minutes walk from pretty much everything. Thanks for a nice stay - we will be back. "

"Clean room, friendly staff, breakfast was a plus"

"Convenient location! Quick walk to main attractions including docks to where sea lions are. Hospitable staff, clean and safe. I highly recommend!"

"Breakfast was great for us with alot of choice . We found the location excellent. We actually walked to the cruise ship port rather than Uber because it was so close ! "