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citizenM San Francisco Union Square

4.0 star property
Central hotel connected to a railway/underground station in San Francisco with a restaurant

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Daily buffet breakfast (USD 22 per person)
Business centre
Building design
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
The current price is AU$280
includes taxes & fees
28 Aug - 29 Aug

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(267 reviews)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Separate bedroom
Pillow-top bed
Rainfall showerhead
Private bathroom
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 6 min walk - 0.6 km
  • Moscone Convention Center - 10 min walk - 0.8 km
  • Oracle Park - 2 min drive - 2.2 km
  • Pier 39 - 4 min drive - 3.3 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco International Airport (SFO) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

Upscale hotel near Moscone Convention Center
Near Union Square and San Francisco Museum of Modern Art, citizenM San Francisco Union Square provides a coffee shop/cafe, a 24-hour gym and a 24-hour business centre. Be sure to enjoy a meal at canteenM, the on-site restaurant. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • A lift, coffee/tea in reception and a TV in reception
  • A front desk safe, multilingual staff and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 195 rooms have comforts, such as premium bedding and iPads, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • LED TVs with cable channels
  • Wardrobes/cupboards, fridges and heating

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (78 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is citizenM San Francisco Union Square pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at citizenM San Francisco Union Square?

As of 6 Aug 2025, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on 28 Aug 2025 start from AU$280.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM San Francisco Union Square?

This hotel doesn't offer parking.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at citizenM San Francisco Union Square?

Checkout is at 11:00 AM. Late checkout is available for USD 69 (subject to availability).

Where is citizenM San Francisco Union Square located?

Located in Union Square, this hotel is within a 5-minute walk of Westfield San Francisco Centre and Union Square. Moscone Convention Center and San Francisco Museum of Modern Art are also within 15 minutes. Market St & 4th St Stop and Powell St & O'Farrell St Stop are within a 2-minute walk.

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citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1052 out of 1325 reviews
Rating 8 - Good. 201 out of 1325 reviews
Rating 6 - Okay. 43 out of 1325 reviews
Rating 4 - Poor. 16 out of 1325 reviews
Rating 2 - Terrible. 13 out of 1325 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, lovely breakfast, big bed and perfect pillows!
Stayed 4 nights in Jul 2025

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Jul 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here and would stay again.
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness
Trendy, great location, wonderful staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities
Stayed 4 nights in Jul 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, cool, trendy rooms, perfect for 2 of us, staff were fantastic & the location was perfect for everything we wanted to do
Stayed 4 nights in Jul 2025

10/10 Excellent

Justin Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room & great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great rooms and really well placed for site seeing in San Francisco.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! Made our stay feel welcome. The view from the lobby, the room and the rooftop was beautiful. Would like to come back again!
Stayed 2 nights in Jul 2025

10/10 Excellent

ABIGAIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at CitizenM. The vibe, aesthetic, the staff and breakfast buffet were all great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Gail Kurr

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast. Close to Moscone. Fun room
Stayed 4 nights in Jul 2025

10/10 Excellent

Xiaomin

Liked: Cleanliness, staff & service, property conditions & facilities
Great design, management and friendly staff! We had a fantastic experience here!
Stayed 2 nights in Jun 2025

10/10 Excellent

Daren

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel!
Stayed 3 nights in May 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! It was my first time in SF and the location was perfect to getting to all the main sites. Staff at hotel was very kind and accommodating. Highly recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. I really appreciated the innovation with tying all of the room's control's to the iPad. Would highly recommend this hotel and would re-book if I pass through again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Cameron

Liked: Amenities
Second stay here and a great stay again! Staff is super friendly; rooms are cozy and high tech; love the big windows in the rooms; and super easy location right in Union Square!
Stayed 3 nights in Jun 2025

10/10 Excellent

REBECCA

Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, very clean. Small room but had exactly what we needed for a short stay. Location is great. Close to all public transportation, super easy to get around.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amanda Robin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing! The staff were always helpful and gave great suggestions on where to eat and what to see! The bed was comfy and the room was very modern and exactly what you need if you don’t plan on being in the room beyond sleeping and bathing! I will definitely be staying at CitizenM properties in future travels!
Stayed 3 nights in Jul 2025

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property ! Greater staff !
Stayed 2 nights in Jul 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked that citizenM was an escape from the hustle and bustle outside. Chill and calm, lovely bar to sit at, love the rooms, bed is super comfortable, staff very friendly, and will visit again!
Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, clean and modern room. Beautiful lobby area with plenty of seating and work areas. Breakfast buffet was great with plenty of options, and my chilled Americano hit the spot every morning. Will be staying here again, and plan on staying at the Miami location next month.
Stayed 4 nights in Jul 2025

10/10 Excellent

AGNEYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed alone, size was adequate for me large bed. Breakfast options were nice too. Room might be slightly small for a couple.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Creative spot
Stayed 3 nights in Jul 2025

10/10 Excellent

Naomi Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M was great! We chose it because it was a good deal but we were blown away by the hotel. It has all the essentials but is but super clean and chic. The lounge area/ bar was nice and the staff was so friendly! Will definitely be staying at CitizenM again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alexander Santos de la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to staying in San Francisco
Stayed 3 nights in May 2025