Luxury Hotels & Resorts in Costa Mujeres from AU$578

"We booked an ocean-view room; however, the room we received does not have the ocean view as described in the booking. I have attached a photo for your reference. As we are staying only for one day, we do not want to spend time changing rooms. Therefore, we kindly request a partial refund for the difference in price between the room we booked and the room we received. Please review the attached photo and let us know the amount that can be refunded. Thank you for your assistance, and we look forward to your response."

"Yes, the view was amazing. The rooms are alittle dated, but everything is very clean. The staff is incredible!"

"It was affordable, very clean and efforts were always being made to maintain the property. Food was mediocre, but there were lots of choices which made up for it. Male bar staff by the pool were not super helpful/ or approachable , but female staff around the pool, on the beach and in housekeeping worked so hard and were nothing short of wonderful. Rosio and Fabi ans well as Abigail in cleaning were exceptional and were a big part of why I feel positively about the resort. "

"Clean room, staff and amenities."

"Entertainment was good. Staff was very kind and helpful. Food was average at best. "

"A fabulous property! The staff’s dedication to service truly stands out. From the delicious meal options to the diverse and entertaining evening shows, everything contributed to a wonderful experience. Access to the beautiful, calming Caribbean was the icing on the cake. Grateful for the consistent top-notch hospitality experienced."