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Overview of JW Marriott Cancun Resort & Spa

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Premium bedding, minibar, in-room safe, desk
On the beach, surfing
On the beach, surfing
On the beach, surfing
Indoor pool, 3 outdoor pools

JW Marriott Cancun Resort & Spa

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationBallenas Beach1 min walk
    Popular LocationAquaworld10 min walk
    Popular LocationMaya Cancun Museum3 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Choose dates to view prices

  • Suite, 1 Bedroom, 1 King Bed, Balcony, Ocean View (Club 91 Caribbean)

    Room amenities

    • 89 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Single Sofa Bed
    More detailsSuite, 1 Bedroom, 1 King Bed, Balcony, Ocean View (Club 91 Caribbean)
  • Premium Room, 2 Double Beds, Balcony, Ocean View (Club 91)

    5/5 guest room rating

    Room amenities

    • 43 sq m
    • Sleeps 4
    • 2 Double Beds
    More detailsPremium Room, 2 Double Beds, Balcony, Ocean View (Club 91)
  • Grand Suite, 1 Bedroom, 1 King Bed, Balcony, Oceanfroont

    5/5 guest room rating

    Room amenities

    • 125 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Single Sofa Bed
    More detailsGrand Suite, 1 Bedroom, 1 King Bed, Balcony, Oceanfroont
  • Suite,1 Bedroom,Balcony, Ocean View (Caribbean)

    4.7/5 guest room rating

    Room amenities

    • 89 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Single Sofa Bed
    More detailsSuite,1 Bedroom,Balcony, Ocean View (Caribbean)
  • Premium Room, 1 King Bed, Balcony, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 43 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsPremium Room, 1 King Bed, Balcony, Ocean View
  • Grand Suite, 1 Bedroom, 1 King Bed, Balcony, Oceanfroont (Club 91)

    Room amenities

    • 125 sq m
    • Partial ocean view
    • Sleeps 4
    • 1 King Bed and 1 Single Sofa Bed
    More detailsGrand Suite, 1 Bedroom, 1 King Bed, Balcony, Oceanfroont (Club 91)
  • Presidential Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

    Room amenities

    • 274 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Single Sofa Bed
    More detailsPresidential Suite, 1 King Bed with Sofa bed, Balcony, Ocean View
  • Deluxe Room, 1 King Bed, Balcony, Ocean View

    4.5/5 guest room rating

    Room amenities

    • 43 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Balcony, Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 43 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds, Balcony, Ocean View
  • Premium Room, 1 King Bed, Balcony, Ocean View (Club 91)

    4.5/5 guest room rating

    Room amenities

    • 43 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsPremium Room, 1 King Bed, Balcony, Ocean View (Club 91)
  • Junior Suite, 1 King Bed, Balcony, Ocean View (JW Luxury)

    4.1/5 guest room rating

    Room amenities

    • 73 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Single Sofa Bed
    More detailsJunior Suite, 1 King Bed, Balcony, Ocean View (JW Luxury)
  • Premium Room, 2 Double Beds, Balcony, Ocean View

    4.8/5 guest room rating

    Room amenities

    • 43 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsPremium Room, 2 Double Beds, Balcony, Ocean View

About this area

Cancun

Located on the beach, JW Marriott Cancun Resort & Spa is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Chac Mool Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Travelling with kids? Don't miss Garrafon Natural Reef Park and Ventura Park Cancun. With scuba diving, snorkelling and waterskiing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Ballenas Beach - 1 min walk
  • Aquaworld - 10 min walk
  • Marlin Beach - 16 min walk
  • Kukulcan Plaza Shopping Mall - 2 min drive
  • Maya Cancun Museum - 3 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • Sedona Grill — 1 min walk
  • La Capilla Argentina - 6 min walk
  • Mikado - 7 min walk
  • Harry's - 11 min walk
  • Puerto Madero - 11 min walk
View map

About this property

JW Marriott Cancun Resort & Spa

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 448 rooms offer free WiFi and free wired Internet, LED TVs with cable channels, and comforts such as premium bedding and pillow menus. Guests will also find balconies, 24-hour room service and minibars. Change of towels is available on request
JW Marriott Cancun Resort & Spa offers 448 forms of accommodation with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: USD 28 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services
  • Change of towels (on request)
  • Change of bedsheets (on request)

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee (January 01 – November 30): USD 33.32 per accommodation, per night
The resort fee includes:
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Airport shuttle fee: USD 18.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa
Jw Marriott Cancun & Cancun
JW Marriott Cancun Resort & Spa Resort
JW Marriott Cancun Resort & Spa Cancun
JW Marriott Cancun Resort & Spa Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at JW Marriott Cancun Resort & Spa and receive a full refund?
Yes, JW Marriott Cancun Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott Cancun Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JW Marriott Cancun Resort & Spa?
As of 24 Jan. 2021, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on 25 Jan. 2021 start from AU$460, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JW Marriott Cancun Resort & Spa have a pool?
Yes, this property has an indoor pool, 3 outdoor pools and a children's pool.
Is JW Marriott Cancun Resort & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at JW Marriott Cancun Resort & Spa?
Self-parking and valet parking are free at this property.
What time is check-in at JW Marriott Cancun Resort & Spa?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at JW Marriott Cancun Resort & Spa?
Checkout is at noon.
Does JW Marriott Cancun Resort & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 18.00 per person applies.
Where is JW Marriott Cancun Resort & Spa located?
Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 miles (3 km).
4.6
Wonderful
Rating 5 - Excellent. 737 out of 1005 reviews
5 - Excellent 73%
Rating 4 - Good. 171 out of 1005 reviews
4 - Good 17%
Rating 3 - Okay. 44 out of 1005 reviews
3 - Okay 4%
Rating 2 - Poor. 27 out of 1005 reviews
2 - Poor 3%
Rating 1 - Terrible. 26 out of 1005 reviews
1 - Terrible 3%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
JW Marriot always comes through on family vacations. Had a wonderful family vacation! We will be back!
Stayed 5 nights in Jan 2021

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The JW Marriott was a nice change from staying next-door at the Marriott. I love them both for different reasons. The entertainment in the evening at the JW was wonderful. Club 91 and the service really made this experience. For that alone we’d stay here again. I love them both though, the sports bar next-door is great service is still great and they have a really great beach bar.
Stayed 2 nights in Jan 2021

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
Very clean and nice room. Construction was ongoing all day and very loud.
Stayed 5 nights in Jan 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Located in prime hotel zone area. Hotel and amenities are amazing and the staff is *chef's kiss*!
Stayed 4 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!!! Lavish modern Large Rooms with balconies. Very Clean. Five Star Property with dining onsite and minutes away. Staff waited on us hand and foot. Staff was extremely nice, friendly. Did not feel rushed at all.
Stayed 2 nights in Jan 2021

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