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"Room very clean and spacious. Food at Franca’s was beautiful"

"Room was clean"

"Staff were lovely & offered early check in when I arrived to drop a bag off in the morning. Room was fine but heater wasn’t working so they gave me a small fan heater. Mattres was very old with big sagging dips on each side so I slept in the middle as was on my own. Convenient to town and gull Buss to airport."

"The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately"

"Very good"

"Great value. Late checkin made easy."

"Such great staff at the restaurant. Cindy the manager was so very friendly and happy and welcoming. Fabulous weekend."

"Great experience on all levels, very classy, comfortable, clean and professional"

"Staff was unhelpful during check-in. Did not mention many things - i did not know that breakfast was provided and she was in a rush to get rid of me. No toothpaste or toiletries or microwave. Walls are thin, I could hear my neighbours clearly. Reception is a drive away from room which is not helpful. Room was clean though"