RACV Torquay Resort

Photo gallery for RACV Torquay Resort

Primary image
Beach nearby
Beach nearby
Indoor pool
Indoor pool

Overview of RACV Torquay Resort

RACV Torquay Resort

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Temperature checks
Map
1 Great Ocean Road, Jan Juc, VIC, 3228

Explore the area

  • Popular LocationTorquay Golf Club1 min walk
  • Popular LocationFront Beach16 min walk
  • Popular LocationTorquay Central Farmers Market2 min drive
  • AirportMelbourne, VIC (AVV-Avalon)42 min drive

Choose dates to view prices

About this area

Jan Juc

Located in Jan Juc, RACV Torquay Resort is near the beach. Surf World Museum and Narana Aboriginal Cultural Centre are cultural highlights, and some of the area's activities can be experienced at Torquay Golf Club and Bellbrae Estate Winery. Travelling with kids? Consider Point Danger Marine Sanctuary and Point Addis Marine National Park. Take the opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Torquay Golf Club - 1 min walk
  • Front Beach - 16 min walk
  • Torquay Central Farmers Market - 2 min drive
  • Surf World Museum - 2 min drive
  • Torquay Visitor Information Centre - 2 min drive

Getting around

  • South Geelong Station - 19 min drive
  • Melbourne Airport (MEL) - 77 min drive

Restaurants

  • Jammu Indian Restaurant - 8 min walk
  • Torquay Thai - 8 min walk
  • Roku Den - 10 min walk
  • Bell Street Fish And Chips - 10 min walk
  • Frontbeach Taphouse & Restaurant - 17 min walk

About this property

RACV Torquay Resort

5-star beach hotel with a full-service spa
Pamper yourself with a visit to RACV Torquay Resort's full-service spa, practise your swing on the golf course or catch some rays at the nearby beach. All 92 soundproofed rooms feature free WiFi and 24-hour room service. Guests will also find balconies, flat-screen TVs and minibars.
RACV Torquay Resort offers 92 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 42-inch Flat-screen televisions come with pay-per-view films.

Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, One Spa. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Indoor pool
  • Playground
  • Sauna
  • Hot tub
  • Yoga classes

Family friendly

  • Arcade/games room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Conference centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Separate bath and shower

Entertainment

  • 42-inch flat-screen TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: AUD 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

RACV Resort Torquay
RACV Torquay Resort Jan Juc
RACV Torquay Resort
Resort Torquay
Torquay RACV
Torquay RACV Resort
Torquay Resort
Torquay Resort RACV
RACV Torquay Resort Victoria
RACV Resort
RACV Torquay Jan Juc
RACV Torquay Resort Hotel
RACV Torquay Resort Jan Juc
RACV Torquay Resort Hotel Jan Juc

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 341 out of 420 reviews
5 - Excellent 81%
Rating 4 - Good. 62 out of 420 reviews
4 - Good 15%
Rating 3 - Okay. 10 out of 420 reviews
3 - Okay 2%
Rating 2 - Poor. 5 out of 420 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 420 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.6/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We concluded our Great Ocean Road trip by spending a few days relaxing in the is resort. It is a first rate resort and we enjoyed the facilities provided. The check in was quick and efficient and the staff are friendly. Highly recommend!
Stayed 2 nights in Feb 2022

4/5 Good

Stayed 1 night in Feb 2022

5/5 Excellent

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is huge! It’s an excellent resort, has indoor pool and spa, gym, wellness. The room service was amazing, food was delicious you don’t need to worry about going out to find a restaurant. Pricing was decent. Staff are helpful. Got quit few hiccups, but all attended by staff. Only complaint was the cleanliness our room was huge, only complain was that the carpet floor seems like it wasn’t vacuumed. Tables and side tables still have food marks on it. Toilet floor was quiet dirty with all markings of something sticky, same with the sink, you can see all the marks of glasses or whatever sticky stuff was put on top. Also be careful going to the pool, watch your child, one kid slipped and bump her head, my daughter trip on the mat placed in front of the entry door to the pool and hit her face on the door. Otherwise it was a great place to stay.
Stayed 1 night in Feb 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I understand the hotel is premium and has a remarkable room view. However, the room decorations and fittings are out of date…for a hotel of that pricing…no smart TV, no usb or power plug for phones beside the bed…furnitures are rather old…yes the view is nice…but the interior is really not quite up to standards for 800AUD per night during summer…I am sorry…but it’s quite disappointing.
Stayed 2 nights in Jan 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Terrible experience
After being in lockdown for two years we finally had an opportunity to go on our first family holiday with our four kids. From the minute we arrived we were majorly disappointed. The man at reception when we first arrived didn’t tell us about any facilities or where they were until I asked. It was our first time there at the resort. He then refused to take our bags up to the room and said we had to do it ourselves. When I explained we couldn’t fit the trolley on the elevator with us and our four kids he then sent someone with our bags around twenty minutes later. We had dinner at the restaurant on our first night there and the service was disgusting. The waitress argued with us about a free ice cream when we had already said we were happy to pay for it but continued to make her incorrect opinion known before she realised I was actually correct and no apology given. We left our cigarettes and lighter on the table and left only to return five minutes later to argue with several staff members. We were humiliated and laughed at by staff only for the first waitress to pull them out of her pocket 15 minutes into me being so upset at the whole ordeal. We also took the kids out to playground at 6:30 the next night only to be locked out there. The maintenance man locked the door without checking if anyone was out there and went home early. When we rang reception to ask to be let in she advised us we needed to walk around the entire resort with one child needing the bathroom.
Stayed 4 nights in Dec 2021