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"Beautiful, newly renovated hotel. Coffee/tea, toast, and microwave area a +. Close to tube. "

"Stayed here for overnight transit between terminal 5 and terminal 2 and to have a great hotel like this so close to terminal 2 a huge bonus. Staff friendly and check in so easy, check out even easier. Room was also spot on. Only one negative in that using my debit card on the courtesy bus to terminal 2 my card was bebited twice for one single journey a fact that I didn't notice till checking my bank after arrival at my destination. Minor issue maybe but still something to be wary of."

"Service was terrible in restaurant night before leaving and just a buffet for breakfast"

"Wonderful staff "

"This was a great layover stay for us. Breakfast was overpriced but everything else was great. Very quiet. Bed was comfortable. You can get to it from any airport terminal. Take the free train to terminal 4 and look for the hotel sign. Then walk the corridor to get to it. You'll see other hotel signs along the way."

"Great check-in process for two of us with limited vision. Showed us our room and gave us directions to Big Bus stop, Paddington Station and nearby restaurants. Very close to Paddington Station while being near area restaurants."

"Staff were so kind, flexible and helpful! Room was quiet and comfortable bed and pillows "

"Check-in staff were brilliant. Room lovely and clean. Comfy bed and no traffic noise. Would highly commend. Easy access to tube and buses. "

"Location of hotel makes catching flights out of Heathrow very convenient. Room a good size, clean, beds comfortable. Staff very welcoming and helpful. "