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Overview of Holiday Inn London - Kensington High St.

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  • Superior Room, Non Smoking

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

    Room amenities

    • 26 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Room, 1 King Bed, Non Smoking

    3.8/5 guest room rating

    Room amenities

    • 15 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Room, Non Smoking

    3.7/5 guest room rating

    Room amenities

    • 15 sq m
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Superior Room, 2 Single Beds, Non Smoking

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 2 Single Beds
    More details
  • Superior Room, 1 King Bed, Non Smoking

    3.6/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Single Beds, Non Smoking

    Room amenities

    • 15 sq m
    • Sleeps 2
    • 2 Single Beds
    More details
  • Executive Room, 1 Double Bed, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 2
    • 1 Double Bed
    More details
  • Executive Room, 2 Single Beds, Non Smoking

    Room amenities

    • 21 sq m
    • Sleeps 2
    • 2 Single Beds
    More details
3.9
Good
Rating 5 - Excellent. 323 out of 996 reviews
5 - Excellent 32%
Rating 4 - Good. 417 out of 996 reviews
4 - Good 42%
Rating 3 - Okay. 145 out of 996 reviews
3 - Okay 15%
Rating 2 - Poor. 74 out of 996 reviews
2 - Poor 7%
Rating 1 - Terrible. 37 out of 996 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located so close to High Street Kensington and underground. Starbucks in the lobby, it is so convenient. The room is clean and quiet. All the staffs are professional, polite, and friendly. I recommend it without hesitation. I had a wonderful stay! ⭐️⭐️⭐️⭐️⭐️
Stayed 6 nights in Feb 2021

1/5 Terrible

Business traveller
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely diabolical. Having checked my reservation with the Hotel and received a reply I travelled over 75 miles to arrive at The Hotel. I was politely greeted at the door. only to find the Reservations Manager refused to accept my Reservation he said " it is Tier 4, and not a holiday" I duly informed him I was not there for a Holiday and explained as to why I had the reservation, he was still insulting and objectionable so I politely left. May I suggest that you remove Holiday Inn Kensington High Street London , from Expedia. I would not recommend anyone to stay there especially not if necessary. A most unpleasant experience.
Stayed 1 night in Dec 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anna and Federica were great at reception.
Stayed 1 night in Nov 2020

1/5 Terrible

Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
A modern day Fawlty Towers
Rude staff. Badly advertised. Will be contacting Hotels.com by email.
Stayed 6 nights in Nov 2020

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