Holiday Inn London - Kensington High St., an IHG Hotel

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Indoor pool
Indoor pool
Indoor pool
Balcony

Overview of Holiday Inn London - Kensington High St., an IHG Hotel

Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Wrights Lane, Kensington, London, England, W8 5SP

Explore the area

  • Popular LocationKensington Palace14 min walk
  • Popular LocationHyde Park20 min walk
  • AirportLondon (LHR-Heathrow)28 min drive
  • Popular LocationO2 Arena53 min drive

Choose dates to view prices

About this area

London

Holiday Inn London - Kensington High St., an IHG Hotel is located in London City Centre, a neighbourhood in London, and is in a shopping district and near the airport. Kensington Palace and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Big Ben. Don't miss out on a visit to Sky Garden. Guests love the hotel's quiet location.

What's nearby

  • Kensington Palace - 14 min walk
  • Royal Albert Hall - 19 min walk
  • Hyde Park - 20 min walk
  • Natural History Museum - 2 min drive
  • O2 Arena - 53 min drive

Getting around

  • High Street Kensington Station - 4 min walk
  • West Brompton Underground Station - 19 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • The Abingdon - 4 min walk
  • The Ivy - 4 min walk
  • Sopranos - 5 min walk
  • Sadaf - 5 min walk
  • Balans Soho Society - 5 min walk

About this property

Holiday Inn London - Kensington High St., an IHG Hotel

4-star London hotel in London City Centre, walk to Kensington High Street
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Change of towels is available on request
Holiday Inn London - Kensington High St., an IHG Hotel offers 706 air-conditioned accommodations with a safe and a hairdryer. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Imagine has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Languages spoken

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 45 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 14.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Boulevard Restaurant
  • Starbucks
  • Lounge Bar

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 20.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 349 out of 964 reviews
5 - Excellent 36%
Rating 4 - Good. 306 out of 964 reviews
4 - Good 32%
Rating 3 - Okay. 136 out of 964 reviews
3 - Okay 14%
Rating 2 - Poor. 95 out of 964 reviews
2 - Poor 10%
Rating 1 - Terrible. 78 out of 964 reviews
1 - Terrible 8%

4.2/5

Cleanliness

3.9/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3.8/5

Eco-friendliness

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Only one Receptionist on duty and lengthy queue to check in. Breakfast good yesterday but today no gluetin free bread or cereal and I had emailed in advance which was disappointing . Came back after attending concert and thought we would have been able to get something to eat in hotel but kitchen closed. Overall pleased with hotel
Stayed 2 nights in Jun 2022

3/5 Okay

Travelled with family
Liked: Staff & service
The staff is wonderful! Very professional, sweet and helpful! The room was too small and the cleaning was ok!
Stayed 2 nights in Jun 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: Close to transportation Quiet area Decent-sized room Everything in the room worked Pool and spa had nice facilities Cons: Terrible restaurant and lounge service Card keys needed to be replaced daily Extremely busy front desk with long lines each day Elevators frequently broke down. One elevator was broken during the entire stay. Pool cost ₤5 per day and was closed frequently. Had non-hotel guests taking up half the pool. No ice machines or fridges 2 rooms,11 days in June 2022. Picked this place based on the brand and location. The location was good, but the brand was meaningless. The card keys are horrible! They rarely worked and had to be replaced daily. Given elevator problems and lines at the front desk, this was a MAJOR SOURCE OF GRIEF each and every day. We ensured the keys were kept away from sources of interference etc. Was appalled at the restaurant service. Very busy in the mornings, but limited in what food was available. Scrambled eggs were practically floating in the tray, they were so wet. We never had breakfast there again. The restaurant was unavailable after breakfast. Room service is advertised, but they NEVER answered the phone. I tried multiple times, over multiple days, and never got an answer. Finally had to go down to the front desk, which directed me to the lounge bar to order. The people at the lounge bar were difficult to get attention from, and rude on multiple occasions. The room service dinner that was delivered was excellent.
Stayed 9 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, standard room is somewhat on a smaller side, but manageable for a short stay
Stayed 3 nights in Jun 2022

2/5 Poor

Travelled with partner
Liked: Staff & service
Not enough elevators for such a large property. Lobby packed with crew which is their main source of business.
Stayed 2 nights in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff need to be trained more
Stayed 1 night in Jun 2022

3/5 Okay

Liked: Staff & service, amenities, property conditions & facilities
Good location and good transport links. Housekeeping of my room substandard
Stayed 5 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location in Kensington High St, good hotel , but the main problem is long wait at reception desk to get anything done- checking in takes 30 mins and doing anything at the front desk takes easily 20-30 mins. They have a lot of rooms and understaffed at the desk. The elevators are small for a 500 room hotel . other than that they are excellent with a great breakfast in the morning.
Stayed 4 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is in an amazing location and generally really nice. I think they were quite short staffed however as when we had a problem with the tv we couldn’t get find any member of staff or the one person at the desk was too busy to help.
Stayed 1 night in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel. Could do with a few tocuh ups. Paid for a premium room but there were things that made the room not premium. Would return though.
Stayed 2 nights in Jun 2022