Villas Tulum Hotels, Tulum

"All good"

"Such comfy beds and the restaurant is not to be missed!"

"The room was beautiful, but there were roaches (I understand that in tropical locations/ jungle locations it tends to be harder to get rid of them but it was still unfortunate to see), the room was not cleaned while I was there and evidence of the room merely being turned down was done since the dead bugs found in the room were not removed from the floor during my stay. Be mindful if staying in the swim out rooms that the sliding door to the pool do not have a handle to pull the door back open, you could leave the door open with the screen door closed but the ac will turn off (as it should to preserve energy). There were a lot of nice amenities in the room, I was given an upgrade to preferred so this may affect what was provided in the room, but they give you a small sample of sunscreen and mosquito repellent (I used what was provided in the room and my own repellent and still got bit up so bear that in mind if you are sensitive to mosquito bites). There was a beach bag that you get to keep, robes, slippers, a sewing kit, shower cap, and very nice soap, shampoo conditioner and lotion provided. The room also has a large safe, ample storage, no vanity area, but a small extendable mirror with a light for makeup application (which you will need to stand to utilize). The breakfast was lack luster in flavor and was very "American". The dinner restaurants were better but lacked seasoning at the outdoor grill restaurant. The French restaurant was far better in terms of taste. "

"The property was beautiful and the staff were amazing "

"The kids club was great and the staff was very kind. The pools were great, The food options were quite limited throughout the day. Breakfast ends at 10:30 AM, and there is only one location available for breakfast, which makes it feel restricted. There is a food truck on-site, but the offerings are mostly geared toward kids, lacking variety and not particularly healthy. In other places we’ve stayed, there is usually a fruit buffet available all day, along with a café-style area offering pastries and light bites. Here, there is no easy access to fresh fruit or a selection of pastries during the day. Around 4 PM, if you want to sit and have something small with a drink, the only option available is cookies, with no real variety. Overall, the lack of food options and variety makes the experience feel less pampering and less enjoyable. Additionally, there are no waiters providing service around the property, no room service available, and no bar on the beach, which further takes away from the overall experience. On a positive note, the restaurants at the hotel were good. In summary, it’s a good place for children, and the kids’ club is excellent. For adults, however, it lacks indulgence, especially when it comes to food options."

"The staff Israel and Fernando we exemplary as front desk and very knowledgeable of the resort and their staff ! Our 30th anniversary was spectacular because of them upgrading us when room was available the last 3 days with a private pool, wine and chocolate covered strawberries was the best touch and the banner! We enjoyed the resort , beach, staff , activities, the weather was perfect low humidity which was a plus to our vacation ⭐️⭐️⭐️⭐️"

"Our experience at Dreams Resort Tulum was extremely disappointing. At checkout, the resort added a $200 charge for what they claimed were “bodily fluids” on the sheets, when in reality, it was simply makeup. When we questioned the charge, we were threatened with involving the authorities if we didn’t pay. We were traveling with a large group, and several of us were hit with the same $200 fee for various questionable reasons, which felt unfair and excessive. To make matters worse, from the very first day, we received early morning calls (as early as 8:00 AM) pressuring us to attend a timeshare presentation. The constant sales pitches followed us throughout the resort and made it difficult to relax and enjoy our vacation. Unfortunately, this experience left a very negative impression, and we will not be returning."

"Super clean room, shuttle service was very responsive, making restaurant reservations was easy (steakhouse has the best food), lots of free activities on property. Only complaint we were not told we needed close toed shoes for the bike tour so we ended up having to cancel. Also wish they provided shuttle service from airport."

"This hotel was amazing! Definitely recommend if you are going for this vibe"