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Orchid House Tulum
3.5 star property

Comfortable hotel near Tulum National Park
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Orchid House Tulum

Photo gallery for Orchid House Tulum

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area
Exterior detail
Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi) | Living area
Jungle Suite w/private bathtub
Restaurant

Overview of Orchid House Tulum

VIP Access
Reviews
9.0

Wonderful

Popular amenities

  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
The price is AU$275
Price available on 2/5/2024

Explore the area

Map
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760
  • Popular LocationTulum National Park15 min walk
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationTulum Mayan Ruins10 min drive
  • Popular LocationPlaya Paraiso12 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Living area

Deluxe Double Room

Highlights

Garden
Air conditioning
Ceiling fan
Down duvet
Rainfall showerhead
Private bathroom
Blender
Freezer
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jungle Suite w/private bathtub

Jungle Suite w/private bathtub

Jungle Suite w/private bathtub

Highlights

Balcony
Air conditioning
Ceiling fan
Down duvet
Separate bedroom
Rainfall showerhead
Private bathroom
Blender
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi) | Living area

Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

Highlights

Deck/patio
Separate dining area
Individually furnished
Private pool
Private hot tub
Air conditioning
Kitchen
Flat-screen TV
  • 250 sq m
  • Sleeps 12
  • 6 King Beds

View all photos for Garden Suite w/private bathtub

Garden Suite w/private bathtub

Garden Suite w/private bathtub

Highlights

Air conditioning
Ceiling fan
Down duvet
Rainfall showerhead
Private bathroom
Blender
Freezer
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

Highlights

Separate dining area
Air conditioning
Full-sized fridge/freezer
Ceiling fan
Down duvet
Rainfall showerhead
Private bathroom
Cookware/dishes/utensils
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

Highlights

Deck/patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Kitchen
Flat-screen TV
Ceiling fan
  • 240 sq m
  • Sleeps 8
  • 1 King Bed and 4 Double Beds

View all photos for Orchid Suite

Orchid Suite

Orchid Suite

Highlights

Air conditioning
Ceiling fan
Down duvet
Rainfall showerhead
Private bathroom
Blender
Freezer
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite w/private bathtub 2nd Floor

Master Luxury Suite w/private bathtub 2nd Floor

Master Luxury Suite w/private bathtub 2nd Floor

Highlights

Air conditioning
Ceiling fan
Down duvet
Rainfall showerhead
Private bathroom
Blender
Freezer
Daily housekeeping
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Tulum

Located near a private beach, Orchid House Tulum is in Zama, a neighbourhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Gran Cenote and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended. Take the opportunity to explore the area for water adventures such as snorkelling.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 15 min walk
  • Las Palmas Public Beach - 7 min drive
  • Gran Cenote - 9 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Playa Paraiso - 12 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • Mercado Tulum - 4 min drive
  • Rossina Cafe - 4 min walk
  • Las BBQ Tulum - 15 min walk
  • Carl's Jr. - 17 min walk
  • Coati Café Tulum - 15 min walk

About this property

Orchid House Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Orchid House Tulum provides an airport shuttle, a beach bar and a poolside bar. Treat yourself to a hot stone massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a garden.
You'll also find perks such as:
  • Cooked-to-order breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • Concierge services, a front desk safe and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Orchid House Tulum include comforts, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Rainfall showers and shampoo
  • Wardrobes/cupboards, blenders and freezers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 15 for adults and USD 25 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Pool
  • Spa tub

Family friendly

  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach
  • Garden
  • Picnic area
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical sockets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Freezer
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 15 for adults and from USD 25 for children
  • Airport shuttle fee: USD 240 per vehicle (return, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Orchid House Tulum Hotel
Orchid House Tulum Hotel
Orchid House Tulum Tulum
Orchid House Tulum Hotel Tulum

Frequently asked questions

Is Orchid House Tulum pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Orchid House Tulum?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Orchid House Tulum on 2 May 2024 start from AU$275.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Orchid House Tulum?

Limited spots are available. There is free parking nearby.

What time is check-in at Orchid House Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Orchid House Tulum?

Checkout is at noon.

Does Orchid House Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Orchid House Tulum located?

Located in Zama, this hotel is 0.8 mi (1.3 km) from Tulum National Park and 2.7 mi (4.4 km) from Tulum Mayan Ruins. Playa Paraiso and Gran Cenote are also within 6 mi (10 km).

Orchid House Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 126 reviews" "
Rating 8 - Good. 15 out of 126 reviews" "
Rating 6 - Okay. 3 out of 126 reviews" "
Rating 4 - Poor. 6 out of 126 reviews" "
Rating 2 - Terrible. 6 out of 126 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mathew Alexander

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!
Stayed 6 nights in Apr 2024

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was so peaceful and perfect. I enjoyed every moment.
Stayed 1 night in Apr 2024

10/10 Excellent

Dominyka

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful jungle home- clean, amazing staff and delicious food. Would stay again!
Stayed 3 nights in Mar 2024

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest). We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end. We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us) Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars. When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.
Stayed 2 nights in Mar 2024

10/10 Excellent

sintia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back!
Stayed 4 nights in Mar 2024

8/10 Good

JASMINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Paula

Travelled with partner
Liked: Staff & service, amenities
We had a fantastic time at the Orchid Jungle. It's a stunning and unique hotel that we really enjoyed. However we were a little disappointed with the quality of the room, old taps and sinks and shower, the room felt a little tired. It was clean though just needs a little bit of updating! The price was fair! It's located in the new area of Tulum, which is very safe but at the time that we were there the area was under construction and a little hard to navigate (no street lights etc) and incredibly expensive restaurants. We'd recommend to go to the downtown area for food. What was amazing though was that you get free access to the Orchid Beach House which was stunning! Overall a solid four stars, we would come back!!! Thank you for a wonderful time. The staff is also very sweet and helpful.
Stayed 5 nights in Jan 2024

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and rooms, loved the overall atmosphere and visually very impressive. Information received from staff was limited and missing key information which was a shame. Food and drinks quite overpriced and location requires a bike/ car/ use of taxis.
Stayed 4 nights in Feb 2024

10/10 Excellent

Aditi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in Zama - away from the Hotel Zone hustle, but only a few minutes drive which makes it a good choice. The restaurant of this property is one of the best restaurants in the entire Mexico. Even if you're not staying overnight, do stop by and have a meal.
Stayed 2 nights in Feb 2024

General hotel information

Reasons to Book
Nearby Private Beach & Location Safety
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5