Stayed at the NYLO for 6 nights in August 2015. The upper west side is in my opinion the only place to stay in NYC and as far as I'm concerned this is my upper west side hotel from now on.
Room was spotless, the mattress was one of the most comfortable I have ever slept on, the staff were friendly and the bar/restaurants were wonderful. The only reason I only gave 4 stars on the Hotel Facilities instead of 5 is that one of the two elevators was out of order for our stay due to some kind of water leak, but hey crap happens. By the way, check out Tara O'Grady on Monday's in the bar, best Jazz singer and band I have heard in a while!
Looking forward to my next visit to the NYLO!
The room was just what we needed it for- a place to sleep and shower. It was VERY small (much smaller than the picture on the website). On a positive note, it's in a great location in the UWS though. Very close to subway and lots of wonderful places to eat.
The only thing that I struggled with on our visit was the manager Robert. Everyone else was delightful but Robert had a slight edge to him that was unnecessary. Not happy or very serious would be the word to describe him. On the other hand that (Ukrainian) lady was really, really nice and she helped us with the smile on her face. Overall happy with the stay and will return.
A little disappointed by the cleaning service in the hotel ... room not cleaned all day and when I requested for a clean up the cleaning lady looked at me like I was doing something wrong. Would not expect this from a 3+ star hotel.
excellent location . just away from the madness so you can have a good nights sleep . very quiet . i have never meet any staff who have been so helpful. they could not have helped us anymore with information how to find places and very friendly 5 stars to them
Traveller from uk
This hotel is on Manhattan's Upper West Side, 4 blocks from Central Park, 10 blocks from Lincoln Center, and 2 miles from …More
Some bemoan that the Upper West Side has become a version of the Upper East Side. Case in point: Columbus Circle’s Time Warner Center, one of New York’s priciest real estate. The Upper West Side includes the Lincoln Center for the Performing Arts, the American Museum of Natural History, and Columbia University. Harlem, the legendary African American neighborhood, lies north and caps Manhattan.