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Overview of Lotte New York Palace

Photo gallery

Exterior
Outdoor spa bath
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Lotte New York Palace

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationSt. Patrick's Cathedral3 min walk
    Popular LocationRockefeller Center5 min walk
    Popular LocationMuseum of Modern Art6 min walk
    AirportNew York, NY (LGA-LaGuardia)25 min drive

Choose dates to view prices

Suite, 1 King Bed, Corner (Towers Corner)

5/5 guest room rating
  • 112 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Family Suite, Multiple Beds

  • 71 sq m
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Executive Suite, 1 King Bed, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Superior Room, 2 Double Beds

4.5/5 guest room rating
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Corner

  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Double Beds, View (Cathedral View)

4.8/5 guest room rating
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Signature Suite, 1 King Bed, Accessible

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Cathedral View)

4.6/5 guest room rating
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, Corner

  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

4.7/5 guest room rating
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed with Sofa bed (Cathedral View)

4.6/5 guest room rating
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 2 Double Beds, Accessible

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Tower

4.7/5 guest room rating
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, Accessible, Corner

  • 112 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Studio, 2 Queen Beds, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Double Beds, Accessible (Skyline)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Tower

5/5 guest room rating
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, View (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed, Accessible

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Double Beds, View (Skyline)

4.6/5 guest room rating
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Signature Suite, 1 Bedroom, Corner

  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Bedroom

  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds

  • 71 sq m
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Premier Room, 1 King Bed, View (Skyline)

4.8/5 guest room rating
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Tower

  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

About this area

New York

Located in New York's Midtown neighbourhood, Lotte New York Palace is in the city centre and near a metro station. Times Square and 5th Avenue are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
Popular Location

What's nearby

  • St. Patrick's Cathedral - 3 min walk
  • Rockefeller Center - 5 min walk
  • Museum of Modern Art - 6 min walk
  • Radio City Music Hall - 7 min walk
  • Grand Central Terminal - 11 min walk

Getting around

  • 51 St. Station - 5 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • AirportNew York, NY (LGA-LaGuardia) - 25 min drive

Restaurants

  • Villard — 1 min walk
  • Troubles Trust — 1 min walk
  • Burger Heaven - 3 min walk
  • Bill's Bar & Burger - 3 min walk
  • Le Pain Quotidien - 4 min walk
View map

About this property

Lotte New York Palace

Family-friendly New York hotel in Midtown, walk to 5th Avenue
A full-service spa, a restaurant and 3 bars/lounges are available at this smoke-free hotel. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 909 rooms feature thoughtful touches such as bathrobes and slippers, along with WiFi and 24-hour room service. Guests will also find wired Internet (surcharge), plasma TVs and minibars.
Lotte New York Palace offers 909 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club, a steam room and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)

Parking and public transport

  • Self parking on site (USD 65 per day)
  • On-site parking is wheelchair accessible
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 24-100 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV/satellite channels
  • Films for purchase
  • Plasma TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per pet, per stay
Dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Self-parking fee: USD 65 per day
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Can I cancel my reservation for free at Lotte New York Palace and receive a full refund?
Yes, Lotte New York Palace offers free cancellation on select room rates, because flexibility matters! Please refer to Lotte New York Palace cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Lotte New York Palace?
As of 21 Jan. 2021, prices found for a 1-night stay for 2 adults at Lotte New York Palace on 17 Feb. 2021 start from AU$885, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Lotte New York Palace pet-friendly?
Yes, dogs are allowed at this property. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.
How much is parking at Lotte New York Palace?
Self-parking is available for USD 65 per day.
What time is check-in at Lotte New York Palace?
Check-in is from 3 PM - 2 AM. Late check-in is available during limited hours.
What time is check-out at Lotte New York Palace?
Checkout is at noon.
Where is Lotte New York Palace located?
This family-friendly New York hotel is located in the entertainment district, within a 10-minute walk of 5th Avenue and Rockefeller Center. Central Park and Grand Central Terminal are also within 15 minutes. 51 St. Station is only a 5-minute walk and Lexington Av.-53 St. Station is 7 minutes.
4.5
Wonderful
Rating 5 - Excellent. 1246 out of 1854 reviews
5 - Excellent 67%
Rating 4 - Good. 427 out of 1854 reviews
4 - Good 23%
Rating 3 - Okay. 121 out of 1854 reviews
3 - Okay 7%
Rating 2 - Poor. 39 out of 1854 reviews
2 - Poor 2%
Rating 1 - Terrible. 21 out of 1854 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
The location was great,however the facility needs to be updated. Rooms could use new rugs a paint. Tile in the bathroom had mold stains. Not worth the money. Description is not correct, it has Bathrobes and slippers.. well they were notnin the room. They are saying that they are a Luxury hotel and I did not get that from the room I had.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
We always like to stay at the Lotte New York the staff are very friendly welcoming and helpful everything was phenomenal
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family, Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Room was spacious and had an excellent view of the city.
Stayed 1 night in Jun 2018

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