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"The room was clean and comfortable. The breakfast was quite good. You used your key to access the property at night, along with the lift and stairs. We weren’t told about it during check-in but discovered it on our own. Bed was ok but pillows were not very comfortable. "

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"Friendly staff, lovely food and perfectly located. I cannot recommend this hotel highly enough."

"Amazing "

"Parking very close Breakfast - ok Staff - ok Dinner in Pickled Sprout - very good and service very good- extensive menu Room - good 5th "

"Clean quiet great price for Harrowgate"

"Great staff and the food was amazing."

"The breakfast menu was all fresh and the parking was secure and made our stay in York so much easier"

"2rd stay at this hotel. Refused upgrade said not available. Had to argue for a 1 1/2 hour late checkout we did get a one hour late( why not give the extra 1/2 hour we asked for. No free parking mentioned. We never ate at this hotel too expensive. The bar is small and difficult to find a seat except spillover in hall. Bar staff were very nice but to busy to talk and drinks were crazy expensive. The bathroom sink only produced scalding hot water or cold.😡 For a five star we expected better service"