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"A great stay in a beautiful location. I would call it a 4 star not 5 star but good for us -we are no frills folks so it felt luxurious. Some people might complain about minor issues. Running put of wine at the bar, minibar not restocked completely, but once you ask for something- they are responsive. When we arrived late in evening, our room smelled like a sewer and the tv didn’t work! Not a great start. When I spoke to the front desk the next say- immediately responded- fixed within the hour. Buffet very good- a few new options every day. Reasonably fresh. Some favorites run out; to be expected. Loved the pizza and shrimp ceviche. Make sure to book your a la carte dinners before you arrive. They are worth it, but fill up fast. Overall, I enjoyed this resort and would recommend, as long as you aren’t an entitled jerk. Warning! There has been a lot of seaweed washing up. They try to clean it up, but there was too much this week! The water still warm and fun to swim in. "

"There were always chairs available at the pools. There were also a lot of staff ready to help with anything we needed. "

"I can't think of anything that I would change at this resort. Fantastic service, great food and impeccable property condition. I've stayed at Tropical, Colonial and The Palace in the past, and have never been disappointed. Amazingly, Riviera exceeded my expectations. We'll be back! "

"Great hotel and super clean. Food from buffet was actually really good!! Check in and check out a bit slow."

"The room was well kept and always restocked. No issues at all. Staff was amazing. Special shout out toYessica, Giovanni, Anna, Mexianaf Juan.. they all went out of their way to show us beautiful hospitality. Thank you all"

"Clean rooms, clean property, great staff, food and entertainment. No issues with loungers, plenty of space for everyone."

"Friendly staff, great rooms, amenities and entertainment. Loved it. "

"Excellent service and amenities from top to bottom. Would highly recommend.!"

"This is our 4th and best time at Dreams Tulum. The preferred club was well worth every penny. Manuel was incredible from the check in where we were whisked into a private lounge where we could eat and drink while checking in, no waiting. We wanted a quieter room and were able to move even thought the hotel was sold out, thank you Manuel and Victoria. Everything stood out, but Geyslor at the beach preferred club is very special, personable, warm and professional. We got a bed on the beach one of the days and enjoyed relaxing and being taken care of by staff. Even though the club was sold out there was no waiting, enough chairs and didn't feel crowded at pools or beach. I had teenagers with me and they enjoyed their time as much as we did. Also visited a couple cenotes and Tulum city which is 15 minutes away. Enjoy!"