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"It is well located, the rooms are adequate, and the breakfast offers a lot of variety but it is very noisy."

"Hotel has a space theme. Everything was perfect. Just next to Sants train station. Super convenient. Staff was great. Breakfast great. Cleaning staff super courteous and fast. My wife got ill and they immediately connected us with a doctor via phone consultation. "

"The owner manager used was terrific. Hotel was nice overall. Breakfast was excellent and was the staff. Rooms were small but nice. No amenities but a hotel in a great location to all that was going on in the medina."

"It was a very clean stay. However the breakfast was not good at all - same menu every day and not much options. So its better to NOT add the breakfast option and save yourself the money. The breakfast quality wasn't great as well."

"love the place great for the price"

"Mi experiencia en el Hotel RIU Plaza España fue excelente de principio a fin. La ubicación es simplemente inmejorable, en plena Gran Vía, lo que permite moverse caminando a los principales puntos turísticos de Madrid, así como disfrutar de restaurantes, tiendas y vida nocturna a pocos pasos. Las instalaciones del hotel son modernas, elegantes y muy bien cuidadas. La habitación fue cómoda, limpia y con una vista espectacular de la ciudad, lo que hizo la estancia aún más especial. La cama muy confortable y el baño amplio, con todos los detalles necesarios. Uno de los mayores atractivos del hotel es su famosa terraza en la azotea, que ofrece vistas panorámicas impresionantes de Madrid. Sin duda, es un lugar perfecto para relajarse, tomar algo y disfrutar del atardecer. El servicio del personal fue otro punto destacado: atentos, profesionales y siempre dispuestos a ayudar en todo momento. El check-in y check-out fueron rápidos y eficientes. El desayuno buffet es muy completo, con gran variedad de opciones tanto dulces como saladas, ideal para comenzar el día con energía. En general, es un hotel que combina ubicación, confort y excelente servicio. Sin duda, lo recomendaría y volvería a hospedarme en mi próxima visita a Madrid."

"They had a planned water shut off due to maintenance issues. They did not contact us in advance or give us a chance to get a refund. The water was shut off for over 8 hours making the bathrooms completely unusable. Even after the water came on the shared bathrooms were absolutely disgusting because people had used the toilets. The staff were rude and completely unapologetic when we tried to ask when the water would come back on."

"Reception not very willing to solve odsues in a satisfactory manner"

"Everything was perfect but my only complaint would be that the only option for a coffee and pasty before 9am is the full buffet in the 7th floor. Not everyone wants a full breakfast. It would be nice if the little coffee and pastry stand in the main floor opened sooner!"