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"My family continues to express their overwhelming admiration for our exceptional experience at the Park Plaza Riverbank. We are scheduled to depart tomorrow, but from the moment we arrived, the concierge who assisted us with our check-in was exceptionally courteous. I inadvertently made a reservation for three nights instead of the four-day duration I intended, expressing my concern to him. He graciously accommodated my family’s request for an additional night and secured a favorable price compared to the online rate I had initially received. Upon entering our room, we were greeted with a breathtaking ambiance. The room was equipped with a family room, which was particularly accommodating as we are traveling with a teenage and pre-teen sibling. My family felt a sense of security and care, and the room was spacious and immaculately cleaned. The amenities, including the pool and sauna, were in pristine condition. On our third night, we opted to dine at Chino Latino for cocktails. While the service was not entirely satisfactory, I acknowledge that the bar was likely experiencing a high volume of customers, necessitating a wait for our drinks. The location of the hotel is ideal, offering easy access to the main attraction while being conveniently situated away from the bustling city center. We have expressed our appreciation for the tranquility of the surroundings. Without hesitation, we would return to this establishment for future stays. Oh yeah and our room was upgraded."

"Room was clean and quiet. We did have to ask a couple of times for washcloths, other than that, all was good. "

"Great location. Friendly and helpful staff."

"Clean, cool design and well appointed"

"Very good service throughout friendly staff great hotel ideal location for a stay in London "

"Lovely hotel! Will be back!"

"Comfortable and quiet. Easy access to Waterloo station and lots of restaurants "

"We walked to the subway every day. There are a lot of restaurants along the way. Rental bikes are also available just outside the hotel. Breakfast at the hotel is very nice, with an above average selection of items. The staff was very helpful dealing with our delayed luggage, and providing directions and recommendations."

"Great location! Everything we needed in the room for our family holiday. Supermarket 2 doors down was convenient. "